Hi Karl, Check out the last line in my sig :-). LibLime offers toll-free support to our member libraries and we have the number "1(888) Koha ILS". There is simply no way to get around support costs with any software -- even free software needs maintenance and folks working on it deserve to get paid fair wages. The difference with open source is there are no 'license' fees -- so you don't have to dish out $40,000 just to use the product in addition to support fees on top of that (no joke, I recently saw an ILS proposal where license costs for the vendor's software were itemized at $40,000). That's the kind of language I would use to describe the problem. Also, keep LibLime in mind: It sounds like your church library falls into LibLime's 'tiny' category (less than 10,000 items). With a library that small we can provide a LibLime-hosted solution for very resonable prices -- and that would cover them for the toll-free number. It would also mean that they wouldn't have to worry about all the back-end server maintenance and administration (meaning, I suppose that YOU wouldn't have to worry about that :-)) -- all the church would need is a computer with internet connection (the Koha installation would be hosted at our fiber-backbone server farm rather than at the church itself). Let me know if you'd like a formal proposal. :-) Sincerely, -- Joshua Ferraro VENDOR SERVICES FOR OPEN-SOURCE SOFTWARE President, Technology migration, training, maintenance, support LibLime Koha ILS, Mambo Intranet, DiscrimiNet Filter jmf@liblime.com | Full Demos at http://liblime.com | 1(888)KohaILS _______________________________________________ Koha mailing list Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha