Katrin, Looking at my notes from when I tested this feature out a few weeks ago, I noted that I had to keep the username empty and fill out both the password fields and the primary e-mail address field in order for the e-mail to go out. I did not have success if I also filled out the username. -----Original Message----- From: Koha [mailto:koha-bounces@lists.katipo.co.nz] On Behalf Of Katrin Fischer Sent: Wednesday, January 31, 2018 01:33 To: koha@lists.katipo.co.nz Subject: Re: [Koha] How does the AutoEmailOpacUser preference work? Hi Arturo, looking at the code I think you need to set the username, password and one of the email addresses before saving the patron for the first time in order for the email to be generated. Hope this helps, Katrin On 08.01.2018 17:48, Barton Chittenden wrote:
Arturo,
Check the basics first -- are the email addresses valid? Are the messages in the patron's spam folder?
Next I would check is email logs -- typically /var/log/mail.log
Grep for the email address. If you see that messages have been sent, there's not much you can do; the issue is entirely upstream.
On the other hand, you may see that the emails are being rejected by the upstream mail server, in which case you'll need to contact the server admin.
On Mon, Jan 8, 2018 at 11:41 AM, Arturo Longoria < Arturo.Longoria@sll.texas.gov> wrote:
Hello,
Our library enabled the AutoEmailOpacUser preference so that patrons receive a notification of their account details when we create an account for them via the staff client -- http://manual.koha-community. org/17.11/en/administration.html#AutoEmailOPACUser -- and we've set AutoEmailPrimaryAddress to use the first valid e-mail found in the account.
But we've noticed that the e-mail is not always sent when the account includes a valid e-mail. The documentation does not mention any specifics, so I was wondering if anyone can explain how this feature works?
It seems to be sent only if the username field is blank AND there is a password included. I've found that if staff do not include a value in the password fields, the e-mail is not sent. If the password fields are filled out and staff also include a username, the e-mail is not sent.
Is this the intended behavior?
Arturo Longoria Reference Librarian/Web Manager Texas State Law Library www.sll.texas.gov
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