Yes, the circulation alerts and the overdue notices work separately. You've set your overdue notice triggers on the Tools page? Bob On 04/02/16 01:59, Jesse Lambertson wrote:
A follow up question on this issue of *OverDue Notices* not being sent:
Is there a fundamental difference in Koha between OverDue Notices and the rest of the list of e-mail notifications? Are they somehow a different thing in the system?
I ask because all the rest of my chosen communications ARE going out unimpeded.
Thank you again,
Jesse
On Mon, Feb 1, 2016 at 2:51 PM, Nombre <d0a10@yahoo.es> wrote:
El 01/02/16 a las 20:22, Jesse Lambertson escribió:
Thank you Craig.
Yes, there is a client running to send mail. Our sysadmin set it up for me.
We are getting all the other notifications EXCEPT overdues. Have you checked crontab files in /etc?, perhaps the line with overdue execution is commented.
I think I have commented in my installation, I don't remember clearly.
REagards
This is why I was thinking it might be a trigger or hard due date issue.
Jesse
On Mon, Feb 1, 2016 at 2:19 PM, Craig Butosi <craig.butosi@rcmusic.ca> wrote:
Hi Jesse,
Of the top of my head, did you install a mail transfer agent like Postfix or Sendmail on your Debian machine? If not, the lack of an MTA might be the culprit.
C
Craig Butosi, MA, MLIS, B Mus (Hons.) LIBRARY SERVICES MANAGER THE ROYAL CONSERVATORY TELUS Centre for Performance and Learning 273 Bloor Street West Toronto, ON M5S 1W2 416.408.2824 x338 www.rcmusic.ca
-----Original Message----- From: Koha [mailto:koha-bounces@lists.katipo.co.nz] On Behalf Of Jesse Lambertson Sent: February-01-16 2:15 PM To: koha@lists.katipo.co.nz Subject: [Koha] Setting DueDates and Sending OverDue Notices
Hello everyone,
We are working in a koha set up (3.20 on debian 7 - package install on local server).
Our notifications are edited to send, most of them are going out etc.
But the system is sending NO Overdue notices for some reason,
Let me summarize what I have set up in case this is helpful to anyone.
In Administration > Circulation & Fine Rules, we have set the circulation polices, renewal permissions per patron types etc.
In Patron Category Admin, we have set Overdue notices to YES.
In that same Category, we have the set circulation unit in days (30) which seems like it SHOULD trigger overdue notices at the appointed time - it is not.
*Why might this be*?
Also, regarding the set up of Hard Due Dates: *Do these have to be set to trigger OverDue notices if the other circulation rules are set*? https://wiki.koha-community.org/wiki/Hard_Due_Dates_Circ_Rule_RFC
I am not finding the language here as clear as I think it could be for me. We are currently sending notices for Advance Notice, Item Due and Holds Available. But OverDue notices are not going out. I might have incorrectly set up the triggers defined here
http://translate.koha-community.org/manual/3.20/en/html-desktop/#noticetrigg...
because I have delays set for advance notice and items due and one Overdue notice. But it SEEMS the advance notice would need a different delay trigger than overdue because one is before the item is due and one is after. The Cronjob is running to check them, the messaging queue is being checked every 15 minutes according to the logs, but they are still not being sent. *What is it I am missing here*? *Is this a trigger set-up issue, a hard due date issue or something deeper*?
Thank you for any advice.
Jesse.
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