[Koha] Patron import

Hi Everyone Our school has installed Koha as our LIS and I think I have a handle on migrating the data. However I am totally failing to understand the import patron process. Can someone point me to more comprehensive instructions than the Koha manual. I keep getting the following error message and I don't know what it means. I should like to be able to tell our techie what is wrong (or indeed If I am doing it wrongly). Feedback: Parsing upload file *Fh::fh00001patron_import1.csv Content-Type : text/csv Content-Disposition : form-data; name="uploadborrowers"; filename="patron_import1.csv" headerrow : Error analysis: Header row could not be parsed We are using Koha version 3.02.03.00 Thanks Ann Murphy amurphy@katikaticollege.school.nz