We'd love to be able to use the "bookbag" feature in the OPAC, but when a patron sends an email to me with their bookbag items in it, I have no idea who it's from as Koha always uses my email address [the system administrator] as the "sender" and does not include the patron's email address or record number. My second problem is that I would love to use the Virtual Shelves as well, but when I select an item and then click on "Add to Virtual Shelf", nothing happens---the window just sits there! Not sure what's going on there. Any advice/help you could render would be appreciated. Michael K Chartrand Library Technician Hunter-Rice Health Sciences Library Samaritan Medical Center Watertown, NY 13601 Phone: 315-785-4191 FAX 315-779-5173 email: mchartrand@shsny.com