Karl Agee wrote:
I'm running into resistance in getting my church to even consider Koha. A main issue is support. They want a toll-free number they can call with questions. I guess they want free support, too. ..... They arent very computer litterate, can barely use Windows.
I dont know what to tell them at this point. Any ideas?
If an organisation isn't keen on an idea then it's probably not a good idea to implement it untill they are keen. If you think that Koha would be the best option for them work at convincing them first. Install one on your own PC, load some data into it that is relevant to them, and demonstrate it to them. Show them how it will work. Explain how support might work. Explain clearly how much support you will provide to them yourself and what the limits to that support is. I don't know your organisation but I'm involved in 3 volunteer orgs. I'm implementing one open source database project for a caving organisation and Koha for the Royal Society of NSWS. I demoed Koha to them last October as well as getting quotes from commercial library systems. The Librarian (being left wing and pro 'sharing knowledge') liked Koha. I made a detailed proposal which included spending some $ on the server, training and customisation. We compromised and we have now just got a Linux virtual server and I'll be installing Koha on it. We' have agreed to look at customisation if we need it later on in the year. The important thing though is that I have their support for it. if you don't have that from your organisation I think you will just run into problem after problem. They will expect you to fix anything and blame you if things go wrong. I don't want to sound too negative but its more fun for you if you have your orgs support in this. Best wishes Mike -- Michael Lake Chemistry, Materials & Forensic Science, UTS [pls ignore idiot lawyer's msg below] -- UTS CRICOS Provider Code: 00099F DISCLAIMER: This email message and any accompanying attachments may contain confidential information. If you are not the intended recipient, do not read, use, disseminate, distribute or copy this message or attachments. If you have received this message in error, please notify the sender immediately and delete this message. Any views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views the University of Technology Sydney. Before opening any attachments, please check them for viruses and defects. _______________________________________________ Koha mailing list Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha