The report is accurate as of when the holds queue cron ran. Liz Rea NEKLS On Jul 10, 2009, at 9:26 AM, Nicole Engard wrote:
Cab,
You might want to read through the holds section in the manual - but I'll try and explain here too :)
You do have to view the report - but it's important to know that it's real-time data so you know what items are on hold as of the time you're clicking on the report (I think - if not it's accurate as of when your cron ran - someone can correct me here).
What you want to do is go out to the shelves and find the books in question. Bring them to your circ computer and check them all in by using the check in tool. This will mark the items as waiting for the patron at the library instead of just 'on hold'. Then when the patron comes to the library they can check the item out.
Patrons can see where they are in the queue if you turn on the OPACDisplayRequestPriority system preference - if you don't turn this on - you as staff can still see where people are in the queue by clicking the holds tab on the record itself in the staff client.
Did I answer everything?
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Nicole C. Engard Open Source Evangelist, LibLime (888) Koha ILS (564-2457) ext. 714 nce@liblime.com AIM/Y!/Skype: nengard
http://liblime.com http://blogs.liblime.com/open-sesame/
On Fri, Jul 10, 2009 at 10:21 AM, Cab Vinton<bibliwho@gmail.com> wrote:
A few questions about handling holds in v.3.01.00.032.
It appears that there's no way to get a list of holds to be pulled emailed automatically, i.e., staff need to run the "Holds to pull" report manually on a regular basis. Is this correct?
What should happen next? The report says "The following holds have not been filled. Please retrieve them and check them in." What does "check in" mean here? We shouldn't check the material out to the patron as s/he won't have it in hand yet.
The OPAC updates the item's status to "On hold", so that's taken care of, but patrons have no indication of how many patrons are ahead of them in the queue. Is this a new feature that others would like to see as well?
Any other changes in holds management planned for v3.2?
Thank you,
Cab Vinton, Director Sanbornton Public Library Sanbornton, NH _______________________________________________ Koha mailing list Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
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