Hello, I'm investigating the possibility of moving to Koha, and I would like to know more about the vendors that others have used for the installation and for support. We might or might not have the IT support in house, and I am trying to gather data on our options. If you used a vendor, please answer the following questions -- please reply off-list. 1. Which vendor? 2. How satisfied were you with the installation and migration of your ILS to Koha? 3. Was the migration completed in a timely manner? 4. Were there special issues or problems that made the migration more complicated? 5. Did your vendor help with the design of the interface and web pages? If so, was this an extra cost? 6. Are you satisfied with the look of your catalog and other staff pages (i.e. acquistions, patrons, reports, etc.)? How much input did you have in the designing of your public catalog page and the staff pages? 7. Which type of support do you have? (i.e. per incident or annual fee) 8. Are you satisfied with the response time when you have to contact support? With the expertise of the vendor's technical staff? 9. Who hosts the data? the vendor or do you have your own server? 10. Please provide any other information that you think might be helpful in choosing a vendor. Thanks in advance for your help. Gloria -- Gloria Hicks Roger G. Barry Resource Office for Cryospheric Studies National Snow & Ice Data Center CIRES U. of Colorado at Boulder 449 UCB, 1540 30th St. Boulder, CO 80309 303-492-4004 303-492-2468 (fax) ghicks@nsidc.org