Hi all, I'm having issues related to hold function in Koha. One patron in my library received notification by email about hold confirmation. But, her report with the Library is not place hold, and I checked the log circulation of the system, all librarians of the library also do not perform this action, whose action is performed by Koha. As described of Koha, "*In the action_logs table, timestamp always indicates when the log entry was written, and user is either the borrowernumber of the staff member taking the action or 0 if the action was initiated by Koha itself (e.g. in the case of fines added or updated by fines.pl <http://fines.pl/>*). Can anyone help me find the cause of this issue, and the cases was initiated by Koha itself? (log *borrowernumber is **0, **e.g. in the case of fines added or updated by fines *as described by Koha? Many thanks!