[Koha] how to fill hold items?

Dear colleagues, I placed a hold on the item in Koha 23.05 through the OPAC interface (in advance allow the patrons to place a hold from OPAC)! Also, set the following parameters: EnhancedMessagingPreferences - Allow EnhancedMessagingPreferencesOPAC - Show I also ran the cronjobs/holds/build_holds_queue.pl -f script But when I run the Circulation -> "Holds to pull" report I receive the table with the following info: "The following holds have not been filled. Please retrieve them and check them in." Please explain to me how to fill this hold item. I need to email the patron to pick up the item. Thanks in advance George