Hi Charles, To temporarily get around this problem you can disable the SessionRestrictionByIP system preference in Koha. This binds the user's session ID to their public IP address. If it changes, the session becomes invalid and Koha will prompt for a new login. The changing IP seems to be unrelated to AWS as they appear to be your ISP addresses. Does the same problem exist outside of your organisation? For example, at home or on a mobile device. If not then the problem is most likely related to an outbound proxy at your end - your IT might look into this. If it still happens elsewhere then perhaps your ISP is doing something with transparent proxying that they might be able to help you with. Regards Barry <http://www.interleaf.ie/> *Barry Cannon* Technical Director bc@interleaf.ie +353-1-286-5855 <+353%201%20286%205855> Ext: 102 A98 YD30 www.interleaf.ie On Tue, 5 Jul 2022 at 00:21, Charles Kelley <cmkelleymls@gmail.com> wrote:
Hi, all!
My library is moving its Koha ILS to an AWS-based server. In development, it was on a standalone laptop.
In the testing phase on the AWS server, we have noted that the IP address for logins changes every thirty seconds and staff are signed out from Koha. The staff have to sign in anew and refresh. Whatever the staff were working on -- search, record editing, uploading new records, etc. -- may or may not survive intact.
We don't know what causes this, but it's like
IP 42.0.2.35 Staff types a search query. IP 42.0.2.35 Staff selects Edit Record from dropdown menu. Sudden change to IP 42.0.2.29 Record vanishes. Login screen appears. New IP 42.0.2.34 Staff logs in anew Staff backs up two tabs (or windows) and continues. New IP 42.02.31 Repeat of what staff intervention at New IP 42.0.2.34
Eventually whatever the staff were working on is accomplished, but logging in anew and reentering the previous steps so often are a bit inconvenient, to state the least.
My IT staff doesn't understand this phenomenon. We checked the system preferences, but we haven't changed the timeouts since Koha was initially installed. Has this been reported to the Koha development teams or on this discussion group before?
Does anyone have an idea what would be causing this?
-- よろしくお願いします。
-- Charles.
Until 2022-07-15: Charles Kelley, MLS PSC 704 Box 1029 APO AP 96338 +81-80-4356-2178 [JPN cell]
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