Hi, do you mean that the patron got a hold confirmation, but there was no hold on the account or is there a hold that wasn't placed by the patron? I am not aware of any script that would place holds automatically without some action from staff. There are some automatic options for cancelling holds and reminding about pick-up. What was written in the logs specifically? Could it have been a confusion of accounts? Hope this helps, Katrin On 15.07.21 13:41, Thu Thủy Dương wrote:
Hi all, I'm having issues related to hold function in Koha. One patron in my library received notification by email about hold confirmation. But, her report with the Library is not place hold, and I checked the log circulation of the system, all librarians of the library also do not perform this action, whose action is performed by Koha.
As described of Koha, "*In the action_logs table, timestamp always indicates when the log entry was written, and user is either the borrowernumber of the staff member taking the action or 0 if the action was initiated by Koha itself (e.g. in the case of fines added or updated by fines.pl <http://fines.pl/>*).
Can anyone help me find the cause of this issue, and the cases was initiated by Koha itself? (log *borrowernumber is **0, **e.g. in the case of fines added or updated by fines *as described by Koha?
Many thanks! _______________________________________________
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