Hi Evan. Glad you managed to get the export working with the command line script! Hopefully, others will help troubleshoot why the export tool in the staff interface is not working - whether Apache config settings need changing, if it is something else, or if it is a bug that needs fixing. David Nind On Sat, 20 Jul 2024 at 10:46, Evan Stewart <evanstewart406@gmail.com> wrote:
Update,
I was able to export a .mrc file using the koha-shell. I needed to change the directory I was in when I entered the shell. In case someone else tries this method, I did:
- sudo koha-shell instanceName - cd ~ - this will get back to koha-shell's home directory - /usr/share/koha/bin/export_records.pl --format marc --record-type bibs --filename my-file-name.mrc - After several minutes the export completed. - exit - ls /var/lib/koha/instanceName/ - the file was found in this directory
The front end Export tool is still failing, but I'll see if I can use the terminal export for a work around.
-Evan
On Fri, Jul 19, 2024 at 4:27 PM Evan Stewart <evanstewart406@gmail.com> wrote:
All,
I checked the Apache config settings. I have:
Timeout 300 (seconds) KeepAlive On MaxKeepAliveRequests 100 KeepAliveTimeout 5 (seconds)
-Evan
On Fri, Jul 19, 2024 at 4:18 PM Evan Stewart <evanstewart406@gmail.com> wrote:
HI David,
Thank you. I'll look into the Apache settings as well. That reminds me of a similar issue I had with a PHP application and the problem was PHP execution time settings.
Also, I located an error message in the log. Looks like I'm getting a permission denied error for exports.pl.
*[cgid:error] [pid 554389:tid 554389] (13)Permission denied: [client 172.56.200.129:42349 <http://172.56.200.129:42349>] AH01257: stderr from /usr/share/koha/intranet/cgi-bin/tools/export.pl <http://export.pl>: unable to connect to cgi daemon after multiple tries, referer: http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl <http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl>*
When I checked the permission for the file, they are the same as other files in the "... /cgi-bin/tools" directory. The file inventory.pl permissions are the same as export.pl. The inventory page works on the front end.
-Evan
On Fri, Jul 19, 2024 at 3:50 PM David Nind <david@davidnind.com> wrote:
Hi Evan.
It's a long time since I've dealt with Apache server errors and the 503 error you are getting, but here are some things to look at:
- As you have tried with plenty of server memory, it's not likely to be that. It may be something to do with how Apache is configured - including settings like the Timeout, KeepAlive, MaxKeepAliveRequests, KeepAliveTimeout settings.
- I would look at the Apache server logs to see if there is something more in there about the cause of the issue.
- If your server is behind a firewall, proxy servers, or caches (something I don't know much about) then that may be contributing as well.
It may also be a Koha bug, but 63,000 items is not that large, and I couldn't find a bug about performance issues when exporting the catalog.
For running the misc/export_records.pl script from the command line, then outputting to the terminal instead of saving to the file, this may be a file permission error (well, that's what my searching says).
In my local development environment testing, it was saving the file to where I ran the command line from. So maybe changing the path of the file to somewhere where the user you are running the command with has permission may work.
I'm not a system admin, so hopefully more experienced Koha system administrators can share what they would try to troubleshoot the issues you are having.
David Nind New Zealand