Greetings! This is a call for participation in a survey about technical support for your Integrated Library System. This survey is part of a research project, funded by IMLS, comparing the technical support of Open Source Integrated Libary Systems with technical support of proprietary Integrated Library Systems. This is the second survey for the project. In first survey we collected data regarding expectations of libarians for the technical support of thier ILS. If you participated in that survey Thank you very much for your participation. We really appreciate the informative, quick and large number of responses we got!!! Now, we invite you to participate in the second survey which is assessing the effectiveness of your current ILS technical support. We will then compare this current status to the expectations to idenify any gaps or accolades! If you are willing to participate in this study and fill the survey, please follow the link below http://oss-research.cci.utk.edu/survey If you know of anyone who would be interested in the study or taking the survey please direct them to this site where they can fill the public survey. You can also direct any queries or suggestions to * utk.ils.research@gmail.com* with the subject “ILS Survey” in the subject line. We really appreciate your time and support and look forward to reporting back the results from this study! Cheers, The OSS Lib Tech Team * **Principle Investigator* Vandana Singh begin_of_the_skype_highlighting end_of_the_skype_highlighting, PhD Assistant Professor, School of Information Sciences, University of Tennessee Knoxville, 449 Communications Bldg. 1345 Circle Park Drive Knoxville, TN 37996-0341 Email: vandana@utk.edu Website: www.vandanasingh.com