[Koha] Finding a patron name in lookup

Any thoughts/tips/strategies for finding a patron named HEATHER HEATH (or any similarly structured name) in Koha's patron lookup quickly and efficiently? I'm confounded. This is an actual patron name, and her home library called us to say that they could not find her via name lookup. Interesting problem. -- Mickey Coalwell, Library Development Consultant Northeast Kansas Library System 4317 W. 6th Street Lawrence, KS 66049 Phone: 785-838-4090 Fax: 785-838-3989 Toll Free: 1-888-296-6963