Hello all, We are working on getting our overdue notice procedures up and running and we are in a situation where 98% of our patrons do not have an e-mail address entered into their record. With our past systems we have always printed lists (based on time overdue) and then made phone calls to those people who we don't have e-mails for. I'm not sure how this can work with Koha. We have just gotten the overdue cron-jobs set up, but obviously still need to be able to contact people who won't be receiving e-mails. Would anyone mind talking off-list if you have any experience or suggestions? Thanks, Lesley Kimball ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You see, I don't believe that libraries should be drab places where people sit in silence, and that's been the main reason for our policy of employing wild animals as librarians. -- Monty Python, "Gorilla Librarian" sketch ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lesley Kimball Director Wiggin Memorial Library Stratham, NH <mailto:Director@WigginML.org> Director@WigginML.org