We are looking to upgrade our relatively heavily customised version of 18.11 to 20.11 in maybe June 2021. Our server is hosted externally and we do not have command-line access to it. The Koha system is supported and will be upgraded by a software support company which specialises in supporting Koha and other open source products. I'd be interested to know what upgrade management tools and procedures support companies and other Koha users in a position similar to us have used in the past, and how successful the upgrade experience was, and if you think it was helped be less painful than it could have otherwise been, given the tools and procedures you used. We have used a google document managed by the support company in the past and at times I found it difficult to see a timeline and to know where we were, issue by issue, with the multiple issues being reported and needing advice / fixes. Rather than clutter up this List I'd be happy to receive suggestions and comments directly at lib-systems@arts.ac.uk<mailto:lib-systems@arts.ac.uk>. Thanks. Ray Delahunty, University of the Arts London. This email and any attachments are intended solely for the addressee and may contain confidential information. If you are not the intended recipient of this email and/or its attachments you must not take any action based upon them and you must not copy or show them to anyone. Please send the email back to us and immediately and permanently delete it and its attachments. Where this email is unrelated to the business of University of the Arts London or of any of its group companies the opinions expressed in it are the opinions of the sender and do not necessarily constitute those of University of the Arts London (or the relevant group company). Where the sender's signature indicates that the email is sent on behalf of UAL Short Courses Limited the following also applies: UAL Short Courses Limited is a company registered in England and Wales under company number 02361261. Registered Office: University of the Arts London, 272 High Holborn, London WC1V 7EY