Hi All - we don't fine users for overdue items, but instead we add a "restriction" when the second overdue notice is sent out. The restriction, as well as stopping users borrowing any more items, prevents users from placing reservations/holds. I've looked through the systems preferences and I cannot see any way of allowing holds if a user is restricted. We are looking for a way to only prevent further borrowing but allow everything else if a user has a restriction. Is this possible at all? BTW, we are running 20.11. Cheers, Stephen -------------------------------------- Stephen Graham Library Technology Consultant Library and Computing Services University of Hertfordshire Hatfield, Hertfordshire, AL10 9AB Tel: +44(0)1707 286111 Ext: 77751 Email: s.graham4@herts.ac.uk<mailto:s.graham4@herts.ac.uk> Website: herts.ac.uk