[Koha] Export tool failure Koha 21.11.03.000

[Evan Stewart]

All,

Thanks.  After searching (and praying) I found the problem.  The export.pl
script was failing to load in the browser.  I checked the error log
"/var/log/koha/<instanceName>/intranet-error.log" and found this error:

[*cgid*:error] [pid 10306] (13)Permission denied: [client 174.22.2.20:53436]
AH01257: unable to connect to cgi daemon after multiple tries:
/usr/share/koha/intranet/cgi-bin/tools/export.pl

I thought the "cgid" module was disabled because the error message
references "cgid", but when I tried to enable it my server showed it was
already enabled.  I assumed the "cgi" module was already enabled and so I
never checked on it.  Later into my troubleshooting I ran the enable
command for "cgi" and discovered it was disabled.  After enabling it and
restarting Apache, the export tool is now loading in the browser.

My local testing server had the cgi module enabled, but I never noticed the
difference with my AWS server until now.

(In case someone else encounters this problem with the export tool) Running
the following commands fixed the problem:

sudo a2enmod cgi
sudo systemctl restart apache2

-Evan

On Tue, May 10, 2022 at 12:31 PM Elaine Bradtke <eb at efdss.org> wrote:

> I just tested it (21.11.05) with Authorities, giving a specific number and
> a range of record numbers (1, and then 50 records) both worked. Tried both
> XML and MARC.  We are not using AWS.
> Elaine
> VWML <https://vwml.org>
>
>
>
> On Mon, May 2, 2022 at 3:23 AM Katrin Fischer <katrin.fischer.83 at web.de>
> wrote:
>
> > Hi Evan,
> >
> > there have been no bug reports about the export not working.
> >
> > Are you exporting authority or bibliographic records?
> >
> > Which settings do you use?
> >
> > Does it also happen when you try to export a single or very few records,
> > for example by biblionumber range?
> >
> > Hope this helps,
> >
> > Katrin
> >
> >
> > On 28.04.22 13:43, Evan Stewart wrote:
> > > Hi all,
> > >
> > > Has anyone else experienced errors with the Export tool in the Tools
> > menu?
> > >
> > > -Evan Stewart
> > >
> > > On Wed, Apr 13, 2022 at 3:09 AM Evan Stewart <evanstewart406 at gmail.com
> >
> > > wrote:
> > >
> > >> Hello,
> > >>
> > >> I seem to be having a problem with the Export data tool (Tools >
> Export
> > >> Data).  When I click the Export link, I get a "503 Service
> Unavailable"
> > >> message.  All other tools I try are working fine. I'm running Koha on
> > AWS
> > >> (see details below).
> > >>
> > >> My local server versions of Koha (running on Debian) are working fine.
> > >> Just the AWS install is having the export tool failure.
> > >>
> > >> Has anyone experienced this problem with exporting data?
> > >>
> > >> Hosting Environment: AWS Lightsail, 2GB RAM
> > >> OS: Debian 10
> > >> Koha: 21.11.04.001
> > >> Server: Apache 2.4.38
> > >>
> > >> Any thoughts on how to troubleshoot to discover the cause?
> > >>
> > >> Thanks,
> > >> Evan Stewart
> > >>
> > >>
> > >>
> > > _______________________________________________
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