[Koha] Auto renewal not working

[Michael Kuhn]

Hi Katrin

On 16 January I have changed "No automatic renewal after" from no value 
to value 3 and checked out another book. But still the automatic renewal 
does not work.

As we see in table "issues" the value in column "auto_renew" is "1". The 
value in column "auto_renew_error" changed from NULL to "auto_too_soon" 
after the checkout day, then after 3 days to "auto_too_late". Why "too 
late"? What is too late here? However, no auto renewal was performed.

In the staff client we can see the checkout of the user - but it says "0 
Can no longer be auto-renewed - number of checkout days exceeded (5 of 5 
renewals remaining)".

System preference "RenewalLog" is set to "Log" but no renewal actions 
were logged.

Why is this (not) happening? Is this maybe a bug that I should report?

Best wishes: Michael
-- 
Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch · W www.adminkuhn.ch




Am 16.01.21 um 13:39 schrieb Katrin Fischer:
> Hi Michael,
> 
> I haven't tested, but from the message I'd try to see if changing "No
> automatic renewal after" to non-empty (x days) makes any difference.
> Maybe leaving it empty doesn't work as expected in this case or the
> behavior might have changed.
> 
> Hope this helps,
> 
> Katrin
> 
> On 16.01.21 13:28, Michael Kuhn wrote:
>> Hi
>>
>> Our library works with Koha 20.05.02 on Debian GNU/Linux 10.
>>
>> The automatic renewal doesn't work as expected. These are the relevant
>> circulation rules:
>>
>> * Loan period: 28
>> * Unit: Days
>> * Renewals allowed (count): 5
>> * Renewal period: 28
>> * No renewal before: (empty) - according to
>> https://bywatersolutions.com/education/setting-up-auto-renewals-with-new-features 
>> it is said that a blank value will indicate that the auto-renewal will
>> occur on the day it is due.
>> * Automatic renewal: Yes
>> * No automatic renewal after: (empty)
>> * No automatic renewal after (hard limit): (empty)
>>
>> In the staff client we can see the checkouts of the users - but for
>> every checkout it says "0 Can no longer be auto-renewed - number of
>> checkout days exceeded (5 of 5 renewals remaining)". In fact NONE of
>> these checkouts were EVER auto-renewed.
>>
>> As we see in table "issues" the value in column "auto_renew" is "1".
>> But the value in column "auto_renew_error" changes from NULL to
>> "auto_too_soon" after the checkout day, then after some days to
>> "auto_too_late". No auto renewal is ever performed.
>>
>> We have set system preference "RenewalLog" to "Log" but no renewal
>> actions are ever logged.
>>
>> How can we get auto renewal get to work properly?
>>
>> Best wishes: Michael
>> -- 
>> Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
>> Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
>> T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch · W www.adminkuhn.ch
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