[Koha] [EXTERNAL] [koha] Koha and opac not loading

Fri Oct 16 06:09:15 NZDT 2020

Hi James,

Individually check and ascertain whether apache, mysql / mariadb, memcached
services are working ok. Also check if plack is working if you have it
enabled.

Once you have made sure these are working, I would suggest the you check
the logs.

The opac and intranet error logs should have something useful in them, if
you are trying to hit them and getting  nothing in response.

I would also check the iptables rules in place as well as any firewall you
may have at your place.

Hope this helps
Indranil.

On Thu, 15 Oct, 2020, 10:33 pm King, Fred, <Fred.King at medstar.net> wrote:

> Well, over on MEDLIB-L (the medical librarians’ listserv) we’d probably
> blame it on a squirrel. I’m afraid I’m out of ideas.
>
> Esteemed colleagues, any ideas?
>
> Fred King, MSLS, AHIP
> Medical Librarian, MedStar Washington Hospital Center
> fred.king at medstar.net<mailto:fred.king at medstar.net>
> 202-877-6670
> ORCID 0000-0001-5266-0279
> MedStar Authors Catalog: http://medstarauthors.org
>
> Suddenly virologists are cool. This is a bad sign.
> --Paul Offit
>
> From: muiru james <muirunyeri at gmail.com>
> Sent: Thursday, October 15, 2020 12:52 PM
> To: King, Fred <Fred.King at Medstar.net>
> Cc: koha <koha at lists.katipo.co.nz>
> Subject: Re: [EXTERNAL] [Koha] [koha] Koha and opac not loading
>
> ** ATTENTION: This email originated from outside the MedStar Health
> network.
> ** DO NOT CLICK links or attachments unless you recognize the sender and
> know the content is safe.
> Hey King Fred,
>
> I have tried afew things like rebooting the server and restarting apache
> which have not worked.
>
> I can ping the server and log in directly and access other sites. I'll try
> the ncdu. I wonder if its space issues with my 1TB internal storage showing
> its 35GB full.
>
> Any other pointers towards a solution will be most appreciated.
>
> Regards
> James
>
>
> On Thu, Oct 15, 2020, 17:38 King, Fred <Fred.King at medstar.net<mailto:
> Fred.King at medstar.net>> wrote:
> You've probably tried all this and I'm explaining the obvious and this is
> all based on Ubuntu, but...:
>
> Can you ping the server? (command is "ping" plus the ip address or domain
> name. Hit CTRL-C to stop) . No response means the server can't be reached.
> Reboot the server. That works more often than one might think.
> Can you log into the server directly?
> Has the server filled up with logs and other files? If you can get to the
> server's command line, try going to the root directory and typing "ncdu".
> (You may have to install it with "sudo apt install ncdu" which won't work
> if there's no space left at all.) NCDU tells you the space used in each
> directory. It's not always accurate, but it's a start.
>
> Clearly I suspect the server, but can you connect to sites other than your
> Koha instance with your computer? Maybe a mouse chewed through your network
> cable. I hear they're yummy!
>
> Good luck!
>
> Fred King, MSLS, AHIP
> Medical Librarian, MedStar Washington Hospital Center
> fred.king at medstar.net<mailto:fred.king at medstar.net>
> 202-877-6670
> ORCID 0000-0001-5266-0279
> MedStar Authors Catalog: http://medstarauthors.org<
> https://urldefense.proofpoint.com/v2/url?u=http-3A__medstarauthors.org&d=DwMFaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=JGKGivsAGDJdj3uLDfl91JnE3J47a17Y-nZ-OZBJD98&s=MxZXgAiYhNuGIJmjc7nWOwDlD_FxWKs1zA1EywkawUE&e=
> >
>
> Suddenly virologists are cool. This is a bad sign.
> --Paul Offit
>
> -----Original Message-----
> From: Koha <koha-bounces at lists.katipo.co.nz<mailto:
> koha-bounces at lists.katipo.co.nz>> On Behalf Of muiru james
> Sent: Thursday, October 15, 2020 6:46 AM
> To: koha <koha at lists.katipo.co.nz<mailto:koha at lists.katipo.co.nz>>
> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading
>
>  ** ATTENTION: This email originated from outside the MedStar Health
> network. ** DO NOT CLICK links or attachments unless you recognize the
> sender and know the content is safe.
>
> Hello team,
>
> My koha instance and opac are not loading. The page tries loading for
> awhile then shows unable to connect message.
>
> What could be wrong?
>
> The server has been on but we have been closed since March so nothing has
> been tampered with. We intend to resume operations come monday so this is
> very critical
>
> Please assist
>
> Warm regards
> James
> _______________________________________________
>
> Koha mailing list
> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e=
> Koha at lists.katipo.co.nz<mailto:Koha at lists.katipo.co.nz>
> Unsubscribe:
> https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e=
>
> ----------------------------------------------------------------------
> MedStar Health is a not-for-profit, integrated healthcare delivery system,
> the largest in Maryland and the Washington, D.C., region. Nationally
> recognized for clinical quality in heart, orthopedics, cancer and GI.
>
> IMPORTANT: This e-mail (including any attachments) may contain information
> that is private, confidential, or protected by attorney-client or other
> privilege. If you received this e-mail in error, please delete it from your
> system without copying it and notify sender by reply e-mail, so that our
> records can be corrected... Thank you.
>
> Help conserve valuable resources - only print this email if necessary.
>
> _______________________________________________
>
> Koha mailing list  http://koha-community.org
> Koha at lists.katipo.co.nz
> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
>