[Koha] Check-out Counts difference

[SATISH]

Hi Jonathan,

1)  The SQL query, SELECT COUNT(*) FROM issues WHERE borrowernumber=516
results = 3

2) At the OPAC (when patron login), it shows counts = 3

3) At the Koha Administrator, Patron, Check-out page = 3

4) At the Koha Administrator, Patron, Circulation history = 9
(this is the actual number of books borrowed by the patron)

5) At the OPAC search (without login)  for a particular barcode  which is
not shown in patron's OPAC but picked from Patron's Circulation history for
which status shown as "Check-out", is displayed as: "AVAILABLE" in OPAC.

I guess, the problem started after migration from 16.05 to 16.11.09. before
that, during previous semesters Koha behaved excellently, did 22,000
transactions during last one year.  The problem reported with Check-In.
when performed check-in, the barcode/books details was not removing from
the patron's account.
after that Check-out counts. Now, all the OPAC's terminal's are kept
shutdown, until it is fixed.

And only satisfaction is, it is showing correct check-out counts in
patron's page and opac login for the recent Check-outs.
After update from 16.5 to 16.11.09, during last week of July,  whatever
books issued for those accounts I am facing problem.

Not sure, how to proceed further to fix the issue and appreciate your
feedback.

-Satish