[Koha] My Koha is down .. Software error?

[Hartman, David W. - GBTS Library]

Ok, we can find the admin client at this URL: http://btlibrary:8080

Not sure what happened to the other URL.  Thoughts?

From: Hartman, David W. - GBTS Library
Sent: Tuesday, September 04, 2012 10:19 AM
To: Hartman, David W. - GBTS Library; Bernardo Gonzalez Kriegel
Cc: koha at lists.katipo.co.nz; Weissman, Brian S.
Subject: RE: [Koha] My Koha is down .. Software error?

Ok, We got the OPAC running but the Koha Admin is down.

We got an error 404 – must be a broken link in the xml file?   Please advise..



From: Hartman, David W. - GBTS Library
Sent: Tuesday, September 04, 2012 10:03 AM
To: 'Bernardo Gonzalez Kriegel'
Cc: koha at lists.katipo.co.nz
Subject: RE: [Koha] My Koha is down .. Software error?

FIXED - ☺

Looks like the xml file was corrupted .. we are backing it up and noting error for future reference.

THANKS ALL!

David

From: Bernardo Gonzalez Kriegel [mailto:bgkriegel at gmail.com]
Sent: Tuesday, September 04, 2012 9:50 AM
To: Hartman, David W. - GBTS Library
Cc: koha at lists.katipo.co.nz
Subject: Re: [Koha] My Koha is down .. Software error?

Well,
the message "Access denied for user 'www-data'@'localhost' (using password: NO)" clearly indicates that something is wrong
with the access rights of the Koha user (in this case www-data)

Please check your /etc/koha/koha-conf.xml, at the bottom is declared which database, host, user and password you are using.
Verify with the command line client "mysl"

And normally 'www-data' is the apache user, at least on Debian/Ubuntu :)

Bernardo
--
Bernardo Gonzalez Kriegel
bgkriegel at gmail.com<mailto:bgkriegel at gmail.com>

On Tue, Sep 4, 2012 at 10:43 AM, Hartman, David W. - GBTS Library <David.W.Hartman at disney.com<mailto:David.W.Hartman at disney.com>> wrote:
No, we are not using apache server and Koha was working on Friday .. it has suddenly stopped (broke over the weekend).  No system changes were made.

From: Bernardo Gonzalez Kriegel [mailto:bgkriegel at gmail.com<mailto:bgkriegel at gmail.com>]
Sent: Tuesday, September 04, 2012 9:42 AM
To: Hartman, David W. - GBTS Library
Cc: koha at lists.katipo.co.nz<mailto:koha at lists.katipo.co.nz>
Subject: Re: [Koha] My Koha is down .. Software error?

Software error:

Access denied for user 'www-data'@'localhost' (using password: NO) at /usr/share/koha/lib/C4/Context.pm line 758.
Are you using the apache user "www-data" to access Koha's database?
I think that is good practice to use a different database user for koha,
as well a system user to own all the files.

Bernardo