[Koha] How do you handle "Claimed Returns"?

[James Ghiorzi]

Maybe a work around would be instead of listing the item as lost on the patron account, input it as a manual invoice (Fine) and use the note/description fields you will have to put a value if you want to produce some kind of notation on the "attention" section of the checkout screen.  Then in the actual item status mark it as lost, so won't display on the catalog, folks can't put a hold on it, etc.  Than if it magically appears again than just checking it will remove the lost status, it will not credit anybody.

Respectfully,

James Ghiorzi
Library Assistant II
San Benito County Free Library
470 Fifth St.
Hollister, CA 95023
(831) 636-4107

________________________________________
From: Automation [croseburg at ncrl.org]
Sent: Wednesday, November 30, 2011 2:49 PM
To: James Ghiorzi
Cc: Koha Mailing List
Subject: Re: [Koha] How do you handle "Claimed Returns"?

One of the issues we have is actually a bug in Koha --

if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ),
and later the item is returned, Koha credits the patron's account ...
thus providing a possible means of income for
the less scrupulous patron. :(

Thanks for your input!

Chad

On Tue, Nov 29, 2011 at 05:14:21PM -0800, James Ghiorzi wrote:
>    Hi Lori,
>
>    I think he wanted to be able to associate the item with a patron, as far
>    as I know this is the only way of keeping the item with the patron without
>    resorting to using history or manual tracking methods.  What we do is
>    check the item in, edit the item and mark it as missing (that way no
>    patron puts a hold on it or goes looking for it). Than we have our
>    shelving staff (or whoever is available) look for it, and if the item is
>    found than it is a simple check-in.  If it is not found that's a whole
>    different can of worms :).
>
>    Respectfully,
>
>    James Ghiorzi
>    Library Assistant II
>    San Benito County Free Library
>    470 Fifth St.
>    Hollister, CA 95023
>    (831) 636-4107
>
>    --------------------------------------------------------------------------
>
>    From: loriayre at gmail.com [loriayre at gmail.com] On Behalf Of Lori Bowen Ayre
>    [lori.ayre at galecia.com]
>    Sent: Tuesday, November 29, 2011 5:00 PM
>    To: James Ghiorzi
>    Cc: Automation; Koha Mailing List
>    Subject: Re: [Koha] How do you handle "Claimed Returns"?
>    James,
>    But what about if you choose to believe your patrons when they claim to
>    have returned an item?
>    Lori
>
>    On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi
>    <[1]JGhiorzi at lib.co.san-benito.ca.us> wrote:
>
>      Dear Chad,
>
>      You will have to make an authorized value under the LOST category. You
>      than find the barcode of the item, edit the status of the item to Claims
>      Returned. What this will do is mark the item as lost and charge patron
>      for the cost of the item.  Depending on your max allowed fine settings
>      and cost of the item it may or may not block the account.
>
>      I hope that helps,
>
>      James Ghiorzi
>      Library Assistant II
>      San Benito County Free Library
>      470 Fifth St.
>      Hollister, CA 95023
>      [2](831) 636-4107
>      ________________________________________
>      From: [3]koha-bounces at lists.katipo.co.nz
>      [[4]koha-bounces at lists.katipo.co.nz] On Behalf Of Automation
>      [[5]croseburg at ncrl.org]
>      Sent: Tuesday, November 29, 2011 4:14 PM
>      To: Koha Mailing List
>      Subject: [Koha] How do you handle "Claimed Returns"?
>      Hello folks ~
>
>      We are migrating from SirsiDynix Horizon and are wondering
>      how the concept of a "claimed return" is handled in Koha.
>      I am RTFM [ 3.6 ] and do not see a reference to this.
>
>      The fines show a $0.00 dollar amount and a 'block' is
>      placed on the account in Horizon.
>
>      How does your library handle a "claimed return" in Koha?
>
>      Thank you!
>
>      --
>      Chad Roseburg
>      Automation Dept.
>      North Central Regional Library
>      _______________________________________________
>      Koha mailing list  [6]http://koha-community.org
>      [7]Koha at lists.katipo.co.nz
>      [8]http://lists.katipo.co.nz/mailman/listinfo/koha
>
> References
>
>    Visible links
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>    2. file:///tmp/tel:%28831%29%20636-4107
>    3. mailto:koha-bounces at lists.katipo.co.nz
>    4. mailto:koha-bounces at lists.katipo.co.nz
>    5. mailto:croseburg at ncrl.org
>    6. http://koha-community.org/
>    7. mailto:Koha at lists.katipo.co.nz
>    8. http://lists.katipo.co.nz/mailman/listinfo/koha

--
Chad Roseburg
Automation Dept.
North Central Regional Library