[Koha] Vendor question

[Gloria Hicks]

Hello,
I'm investigating the possibility of moving to Koha, and I would like to 
know more about the vendors that others have used for the installation 
and for support.  We might or might not have the IT support in house, 
and I am trying to gather data on our options.

If you used a vendor, please answer the following questions -- please 
reply off-list.

1. Which vendor?
2. How satisfied were you with the installation and migration of your 
ILS to Koha?
3. Was the migration completed in a timely manner?
4. Were there special issues or problems that made the migration more 
complicated?
5. Did your vendor help with the design of the interface and web pages?  
If so, was this an extra cost?
6. Are you satisfied with the look of your catalog and other staff pages 
(i.e. acquistions, patrons, reports, etc.)? How much input did you have 
in the designing of your public catalog page and the staff pages?
7. Which type of support do you have? (i.e. per incident or annual fee)
8. Are you satisfied with the response time when you have to contact 
support? With the expertise of the vendor's technical staff?
9. Who hosts the data? the vendor or do you have your own server?
10. Please provide any other information that you think might be helpful 
in choosing a vendor.

Thanks in advance for your help.
Gloria

-- 
Gloria Hicks
Roger G. Barry Resource Office for Cryospheric Studies
National Snow & Ice Data Center
CIRES
U. of Colorado at Boulder
449 UCB, 1540 30th St.
Boulder, CO 80309
303-492-4004
303-492-2468 (fax)
ghicks at nsidc.org