[Koha] Liblime, Koha, BibLibre and FLOSS

[Magnus Enger]

2009/10/23 Nick Dimant <nick.dimant at ptfs-europe.com>:
> At PTFS Europe we offer Koha under the GPL.  Our Koha hosting service
> explicitly gives customers command line access if they want it and access to
> the full system and data.  We also provide a facility where all hosted Koha
> customers get an automatic copy of all of their data to a destination of
> their choice, scheduled daily if required.

Hi all!

As a small vendor of Koha-related services right in the middle of the
process of setting up shop and getting (hosted) customer #1 up and
running, I find this discussion very interesting!

I'm just curious about how PTFS provides their customers wit a copy of
all their data - is that a dump from MySQL or something else? And what
about the command line access? Does that mean they can mess with files
on the server? Do they get read and/or write access to the database?
How is this treated in the contract, is there a clause that the
customer must pay the vendor to set things straight if they mess
things up? Do they ever mess things up, or even use the command line
access for anything? Is the hosting shared between different clients
so one client could mess things up for the others?

Sorry if I'm prying too cloesly into your internal stuff - again, I'm
just curious about how others are doing these things...

My own plan is mainly to sell hosted Koha on a shared host, with no
access for customers to the running code, but with an exact copy of
the code available from a public git repository at all times.

I'm still considering how to give customers access to the data, but I
am thinking along the lines of providing access to dumps from MySQL at
some interval, e.g. daily or weekly.

Regards,
Magnus Enger
libriotech.no