[Koha] Vendor Question

[Matt Burkhardt]

Thank you, Joshua!

On Thu, 2008-04-10 at 06:49 -0400, Joshua Ferraro wrote:

> On Thu, Apr 10, 2008 at 5:25 AM, MJ Ray <mjr at phonecoop.coop> wrote:
> > "Joshua Ferraro" <jmf at liblime.com> wrote:
> >
> > > On Wed, Apr 9, 2008 at 5:51 AM, MJ Ray <mjr at phonecoop.coop> wrote:
> >
> > > >  Would you sign up with a vendor who sends 1Mb of broken[1] PDFs to a
> >  > >  mailing list?
> >  > Let's agree to avoid this kind of hostile tone on-list, it's no way to have a
> >  > discussion.
> >
> >  So if someone emails me and dozens (hundreds?) of others a large
> >  unsolicited binary file, we shouldn't challenge that in public in
> >  pretty strong terms?  That seems nuts.
> Well, we can certainly take a vote on-list, I personally found your response
> much more offensive than the PDF file.
> 
> >  > Whether or not the Linux Box folks can create a PDF has
> >  > nothing to do with whether they can help me with my Koha system.
> >
> >  Perhaps, but I feel *how* they created the PDF (using non-free
> >  software to make an apparently non-standard file) and what they did
> >  with it (emailing it unsolicited to the list) might tell you something
> >  about how they would approach Koha support.  LibLime might not care
> >  about keeping this user in the free software world, but I do!
> >
> >  If someone wants on-site support, then it's going to limit the
> >  options, but I suspect BibLibre and Calyx as well as TTLLP are happy
> >  to accept international enquiries with remote support in general, so
> >  it puts my nose out a bit when a company not seen here recently uses
> >  someone not liking LibLime's prices as an excuse to mailbomb the list.
> >  Limes are not the only fruit.
> I couldn't agree more, which is why you've never seen the koha lists used as
> a marketing tool for LibLime. We always point folks to
> http://koha.org/support/pay.html
> if they are looking for commercial support on-list.
> 
> >  Or would you rather LinuxBox had work instead of koha-devel members
> >  for some reason?
> I could be wrong, but I'm pretty sure LinuxBox has contributed to Koha in the
> past ... feel free to correct me if I"m wrong. In any case, I'm happy to see the
> available support options expand, I hope we have an environment in this
> community that fosters multiple support channels. Sending hostile emails
> on-list doesn't do that.
> 
> Cheers,
> 

-- 
Matt Burkhardt, MSTM
President
Impari Systems, Inc.
Phone:  (301) 644-3911
mlb at imparisystems.com
http://www.imparisystems.com
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