[Koha] 1-800-Koha

[Karl Agee]

Mike:  I do plan on demoing the system to them soon. 
They have tried other systems, such as ResourceMate
and didnt like them.

The choice of what to use is up to them (the library
staff) totally. They have to use it, not me.  I'm only
proposing koha to them as an alternative with its
advantages.  Getting to_that_point were they will even
look at it is the issue.

Joshua's ability to commerically support the program
is a big plus, even though it is me who will be
performing most of the support.

--Karl

--- Michael Lake <Mike.Lake at uts.edu.au> wrote:
> Karl Agee wrote:
> > I'm running into resistance in getting my church
> to
> > even consider Koha.  A main issue is support. 
> They
> > want a toll-free number they can call with
> questions. 
> > I guess they want free support, too.  
> .....
> > They arent very computer litterate, can barely use
> > Windows.  
> > 
> > I dont know what to tell them at this point.  Any
> > ideas?
> 
> If an organisation isn't keen on an idea then it's
> probably not a good 
> idea to implement it untill they are keen. If you
> think that Koha would 
> be the best option for them work at convincing them
> first. Install one 
> on your own PC, load some data into it that is
> relevant to them, and 
> demonstrate it to them. Show them how it will work.
> Explain how support 
> might work. Explain clearly how much support you
> will provide to them 
> yourself and what the limits to that support is.
> 
> I don't know your organisation but I'm involved in 3
> volunteer orgs.
> I'm implementing one open source database project
> for a caving 
> organisation and Koha for the Royal Society of NSWS.
> I demoed Koha to 
> them last October as well as getting quotes from
> commercial library 
> systems. The Librarian (being left wing and pro
> 'sharing knowledge') 
> liked Koha. I made a detailed proposal which
> included spending some $ on 
> the server, training and customisation. We
> compromised and we have now 
> just got a Linux virtual server and I'll be
> installing Koha on it. We' 
> have agreed to look at customisation if we need it
> later on in the year.
> 
> The important thing though is that I have their
> support for it. if you 
> don't have that from your organisation I think you
> will just run into 
> problem after problem. They will expect you to fix
> anything and blame 
> you if things go wrong. I don't want to sound too
> negative but its more 
> fun for you if you have your orgs support in this.
> 
> Best wishes
> Mike
> -- 
> Michael Lake
> Chemistry, Materials & Forensic Science, UTS
> [pls ignore idiot lawyer's msg below]
> 
> 
> 
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