[Koha] Error 404 on accessing files uploaded with the Upload tool

[Katrin Fischer]

Hi Leon,

can you please check if you have set up your *BaseURL system preferences
correctly? The think the first part of the URL is missing because
OpacBaseURL is empty.

Hope this helps,

Katrin


On 04.03.25 08:13, Leon Vivier wrote:
> Good day everyone
>
> We have a problem with files uploaded using the Upload tool.
>
> We have a development/test (dev) server and a live server for our Koha.
> On the dev server we can upload a file with the Upload tool.  We can then
> access it 1) under Uploads through the "Copy link to this file" option
> under the Public column, 2) when you right-click on this link and select
> open in new tab it also works, 3) when you link it to a bibliographic
> record.
>
> We then copied this config to the live server.  On the live server we are
> however unable to access files after uploading them with the Upload tool.
>
> Interesting thing to note:  When you select the "Copy link to this file"
> on the Uploads screen it shows the correct link.  Eg.
> "https://[ourlibrary]/cgi-bin/koha/opac-retrieve-file.pl?id=8924dff0eaae8c
> edf59a8ddabcec7f06".  But when you click copy it only copies the back-end:
> "/cgi-bin/koha/opac-retrieve-file.pl?id=8924dff0eaae8cedf59a8ddabcec7f06".
> When you paste this link into the browser it naturally does not work.
> When you add the appropriate front section, eg. "https://[ourlibrary]", it
> however still does not work.  So the link copies in a broken format but it
> does not work even when you fix.
>
> I have checked the dev and live server:
> Both copy the files to the same location on the server.  So the files are
> in the correct place.
> Both have the correct upload folder in the Koha config.
>
> Any assistance would be appreciated.
>
> Kind regards
>
> Leon Vivier
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