[Koha] Problem with email notices

[Katrin Fischer]

Hi Fred,

did you set them up in the overdue notice triggers or is this the
PREDUE* one?

What does your template look like?

Katrin


On 18.04.24 20:46, King, Fred wrote:
> Esteemed Koha colleagues,
>
> I recently set up overdue notices via Gmail. Everything seems to be going well except for one thing. I have Koha set up to send a friendly reminder on the day the item is due. For example, Schooner got this message (condensed to save space):
>
> Dear  Schooner,
> This is a friendly reminder that the following item(s) you borrowed from the library is/are now due:
>
> "Bellevue"
> by Oshinsky, David M.
> WX 28 .O82 2017
> Barcode: 32975000764287
>
> (If the title, author, etc. are blank, please disregard this notice. We're trying to figure out why this keeps happening.)
> Please return as soon as possible, or contact the library at 202-877-6221, or at WHCLibrary at medstar.net<mailto:WHCLibrary at medstar.net> if you would like to renew it. (Note that reserve books cannot be renewed except under special circumstances.)
> For after hours returns: There is a book drop in the hallway outside of the library (2A43)
> Thank you very much for your prompt attention to this matter.
>
> Note: Schooner is my dog, who has no reasonable expectation of privacy regarding her book borrowing, so I can identify her by name.
>
> The following day, she got another message:
>
> Dear  Schooner,
> This is a friendly reminder that the following item(s) you borrowed from the library is/are now due:
>
> ""
> by
>
> Barcode:
>
> (If the title, author, etc. are blank, please disregard this notice. We're trying to figure out why this keeps happening.)
> Please return as soon as possible, or contact the library at 202-877-6221, or at WHCLibrary at medstar.net<mailto:WHCLibrary at medstar.net> if you would like to renew it. (Note that reserve books cannot be renewed except under special circumstances.)
> For after hours returns: There is a book drop in the hallway outside of the library (2A43)
> Thank you very much for your prompt attention to this matter.
>
> This is happening with every friendly reminder that goes out. It's not happening with any other notices, and it's using the same template for the reminder and the blank one.
>
> Is this happening to anybody else? Does anyone have suggestions on how to fix it? I'm stumped.
>
> --Fred
>
> Fred King, MSLS, AHIP
> Medical Librarian, MedStar Washington Hospital Center
> fred.king at medstar.net
> 202-877-6670
> ORCID 0000-0001-5266-0279
> MedStar Authors Catalog: http://medstarauthors.org
>
> I usually don't brag about owning expensive things, but I just left the grocery store.
> --Anon
>
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