[Koha] Background job / Staging MARC import stuck at 0%

Wed May 10 06:37:06 NZST 2023

Hi Michael,

Can you confirm your koha-conf.xml contains a message broker section, like
this?

<message_broker>
   <hostname>localhost</hostname>
   <port>61613</port>
   <username>guest</username>
   <password>guest</password>
   <vhost></vhost>
 </message_broker>

I had the same problem after upgrading from 22.05 to 22.11; I'm guessing
22.05 must have had some defaults set in the code that allowed the message
broker to start automatically without this section whereas 22.11 must not.
I was missing this section and added it and was able to complete imports
after restarting Koha.

I'm still having the issue with zombie background jobs (I'm afraid to test
rolling back the code on a production server) but I made a hacky bash
script to run as a cron job to check for them and kill them off so at least
our staff can do batch imports without issue, but that's another matter.

HTH!
Cindy

-----------------------------------------------------------
Cindy Murdock Ames
IT Services Director
Meadville Public Library | CCFLS
https://meadvillelibrary.org | https://ccfls.org

Please report tech support issues in Mantis:  https://mantis.ccfls.org

On Thu, Mar 2, 2023 at 8:51 AM Michael Brown <michael8rown at gmail.com> wrote:

> Greetings:
>
> My name is Michael Brown and I am a professional cataloger and SirsiDynix
> System Admin at the Texas State Library & Archives in Austin (20+ years
> now). I have been using Koha on Arch Linux in my home library for about a
> year now. I am migrating my home server to AlmaLinux and I'm having a
> problem.
>
> I am running Koha 22.11.03.000 Rosalie on AlmaLinux 9.1. Staging a MARC
> file for import gets stuck at 0%. On screen, I am able to select the file
> for import (bib.mrc), review the profile options (but I don't change any
> defaults), and then click on "Stage for import" at the bottom. Next screen
> reads:
>
>     The job has been enqueued! It will be processed as soon as possible.
>     0%
>     View detail of the enqueued job
>
> After a few seconds, it changes to (and then hangs at):
>
>     The job has been enqueued! It will be processed as soon as possible.
>     0% Not started
>     View detail of the enqueued job
>
> Clicking on "View detail of the enqueued job" I see:
>
> Details of job #22
>
>     Job ID: 22
>     Status:    New
>     Progress:    0 / 0
>     Type:    Staged MARC records for import
>     Queued:    03/02/2023 05:42
>     Started:
>     Ended:
>
> Report
> Detailed messages
> Return to the job list
>
> The corresponding entry in mariadb is:
>
> id 22
> status new
> progress NULL
> size 0
> borrowernumber 1
> type stage_marc_for_import
> queue Name of the queue the job is sent to long_tasks
> data {"encoding":"UTF-8","comments":"","basket_id":null...
> context JSON-serialized context information for the job
> {"flags":1,"branch":"ALMA","interface":"intranet",...
> enqueued_on 2023-03-02 05:42:33
> started_on NULL
> ended_on NULL
>
> (If you need to see the full entries for "data" and "context", please let
> me know.)
>
> tmp, koha_upload, and lock directories have been tweaked and fine tuned. I
> was getting early warnings about them not being set in koha-conf.xml so I
> created them (and set correct permissions) and I can see the uploaded file
> (for job 22 the name is 2287629673fb980ad4102f62ebeaa1b9_bib.mrc), so the
> actual upload function appears to be working.
>
> I am getting no apache errors and no other on-screen diagnostics.
>
> I have Koha 22.05.02.000 running on Arch Linux that imports this file just
> fine. Similarly, I have Koha latest running on a Debian VM that can import
> this file just fine, too.
>
> What am I missing?
>
> Details of my system:
>
> Koha version: 22.11.03.000 Rosalie
> OS version ('uname -a'): Linux alma 5.14.0-162.12.1.el9_1.x86_64 #1 SMP
> PREEMPT_DYNAMIC Mon Jan 23 14:51:52 EST 2023 x86_64
> Perl interpreter: /usr/bin/perl
> Perl version: 5.032001
> Perl @INC: /usr/share/koha/lib
> /usr/local/lib64/perl5/5.32
> /usr/local/share/perl5/5.32
> /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl
> /usr/lib64/perl5
> /usr/share/perl5
> /var/lib/koha/plugins
> MySQL version: mysql Ver 15.1 Distrib 10.5.16-MariaDB, for Linux (x86_64)
> using EditLine wrapper
> Apache version: Server version: Apache/2.4.53 (AlmaLinux) Server built: Jul
> 20 2022 00:00:00
> Memcached: Servers: 127.0.0.1:11211 | Namespace: KOHA | Status: running. |
> Config read from: koha-conf.xml
> Zebra version: Zebra 2.2.7 (C) 1994-2023, Index Data Zebra is free
> software, covered by the GNU General Public License, and you are welcome to
> change it and/or distribute copies of it under certain conditions. SHA1 ID:
> ac40f289672405a299436d73c1532f9906774cc6 Using ICU
> Zebra status: Running
> Message broker: Using RabbitMQ
> Date and time: 03/01/2023 16:20
> Time zone: Used: America/Chicago | Config: Undefined | Environment (TZ):
> Undefined
>
> Thanks,
> Michael
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