[Koha] Background job / Staging MARC import stuck at 0%

Fri Mar 3 06:01:14 NZDT 2023

Hi Michael,

This is not going to be a very informed response, because I don't know much
about this part of Koha, but based on what you wrote it sounds like it
might be an error with the messaging queue. The file uploads OK, so that's
not it, and the version of a package dependency (like RabbitMQ) is the sort
of thing that's affected by an OS change. You could try changing your
message broker to SQL polling (I think that involves just removing the
message_broker setting in koha-conf.xml and restarting) to see if that
fixes the problem, then investigate RabbitMQ itself e.g. if it has its own
logs, a debug mode, or use its web UI (on port 15672).

Best,

ERIC PHETTEPLACE Systems Librarian, Libraries (he/him)

ephetteplace at cca.edu

*CCA is situated on the traditional unceded lands of the **Chochenyo and
Ramaytush Ohlone** peoples.*

Black-owned bookstores in Oakland: Ashay by the Bay
<https://ashaybythebay.com/>, Marcus Books
<https://www.facebook.com/marcus.books/>

:(){ :|: & };:

On Thu, Mar 2, 2023 at 5:51 AM Michael Brown <michael8rown at gmail.com> wrote:

> Greetings:
>
> My name is Michael Brown and I am a professional cataloger and SirsiDynix
> System Admin at the Texas State Library & Archives in Austin (20+ years
> now). I have been using Koha on Arch Linux in my home library for about a
> year now. I am migrating my home server to AlmaLinux and I'm having a
> problem.
>
> I am running Koha 22.11.03.000 Rosalie on AlmaLinux 9.1. Staging a MARC
> file for import gets stuck at 0%. On screen, I am able to select the file
> for import (bib.mrc), review the profile options (but I don't change any
> defaults), and then click on "Stage for import" at the bottom. Next screen
> reads:
>
>     The job has been enqueued! It will be processed as soon as possible.
>     0%
>     View detail of the enqueued job
>
> After a few seconds, it changes to (and then hangs at):
>
>     The job has been enqueued! It will be processed as soon as possible.
>     0% Not started
>     View detail of the enqueued job
>
> Clicking on "View detail of the enqueued job" I see:
>
> Details of job #22
>
>     Job ID: 22
>     Status:    New
>     Progress:    0 / 0
>     Type:    Staged MARC records for import
>     Queued:    03/02/2023 05:42
>     Started:
>     Ended:
>
> Report
> Detailed messages
> Return to the job list
>
> The corresponding entry in mariadb is:
>
> id 22
> status new
> progress NULL
> size 0
> borrowernumber 1
> type stage_marc_for_import
> queue Name of the queue the job is sent to long_tasks
> data {"encoding":"UTF-8","comments":"","basket_id":null...
> context JSON-serialized context information for the job
> {"flags":1,"branch":"ALMA","interface":"intranet",...
> enqueued_on 2023-03-02 05:42:33
> started_on NULL
> ended_on NULL
>
> (If you need to see the full entries for "data" and "context", please let
> me know.)
>
> tmp, koha_upload, and lock directories have been tweaked and fine tuned. I
> was getting early warnings about them not being set in koha-conf.xml so I
> created them (and set correct permissions) and I can see the uploaded file
> (for job 22 the name is 2287629673fb980ad4102f62ebeaa1b9_bib.mrc), so the
> actual upload function appears to be working.
>
> I am getting no apache errors and no other on-screen diagnostics.
>
> I have Koha 22.05.02.000 running on Arch Linux that imports this file just
> fine. Similarly, I have Koha latest running on a Debian VM that can import
> this file just fine, too.
>
> What am I missing?
>
> Details of my system:
>
> Koha version: 22.11.03.000 Rosalie
> OS version ('uname -a'): Linux alma 5.14.0-162.12.1.el9_1.x86_64 #1 SMP
> PREEMPT_DYNAMIC Mon Jan 23 14:51:52 EST 2023 x86_64
> Perl interpreter: /usr/bin/perl
> Perl version: 5.032001
> Perl @INC: /usr/share/koha/lib
> /usr/local/lib64/perl5/5.32
> /usr/local/share/perl5/5.32
> /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl
> /usr/lib64/perl5
> /usr/share/perl5
> /var/lib/koha/plugins
> MySQL version: mysql Ver 15.1 Distrib 10.5.16-MariaDB, for Linux (x86_64)
> using EditLine wrapper
> Apache version: Server version: Apache/2.4.53 (AlmaLinux) Server built: Jul
> 20 2022 00:00:00
> Memcached: Servers: 127.0.0.1:11211 | Namespace: KOHA | Status: running. |
> Config read from: koha-conf.xml
> Zebra version: Zebra 2.2.7 (C) 1994-2023, Index Data Zebra is free
> software, covered by the GNU General Public License, and you are welcome to
> change it and/or distribute copies of it under certain conditions. SHA1 ID:
> ac40f289672405a299436d73c1532f9906774cc6 Using ICU
> Zebra status: Running
> Message broker: Using RabbitMQ
> Date and time: 03/01/2023 16:20
> Time zone: Used: America/Chicago | Config: Undefined | Environment (TZ):
> Undefined
>
> Thanks,
> Michael
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