[Koha] Warning for the ClaimReturnedWarningThreshold

[Holly Interleaf]

Hi All,
I am just testing the enhancements to the Claims Returned lost status in
the 19.11 release of KOHA, from this bug:
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14697.

Great feature, but I've had reports from some of the libraries that I
support that the ClaimReturnedWarningThreshold may not be working
correctly. Can I just check, how is the warning generated by that system
preference supposed to look?

For example, a client has saved the system preference as "Warn librarians
that a patron has excessive return claims if the patron has claimed the
return of more than 3 items." They then created a new patron and checked
out a few items to them. When they marked the first item with the "Claim
Return" option on the checkout table a note started to appear in the
warning area under "Attention" on the upper right hand side of the
circulation page: "Return claims: Patron has 1 RETURN CLAIMS." As they
marked more items with "Claim Return", the number in the message rose, but
no other warning appeared.

Is this the warning a librarian will get? If so, shouldn't this have
appeared only after 4 items had been marked as "Claim Return" on that
patron account?

Thanks,
Holly



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*Holly Cooper* Systems Librarian

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