[Koha] 18.05 to 20.05 login error

[Jonathan Druart]

Hi Monica,

How did they upgrade? Using the debian packages?

They should make sure the services have been restart correctly:
  sudo service memcached restart ;
  sudo service apache2 restart ;
  sudo service koha-common restart;

If it does not fix the problem, edit $KOHA_CONF and add (if missing),
inside the config section:
  <log4perl_conf>/etc/koha/sites/$SITE/log4perl.conf</log4perl_conf>
($SITE must be replaced with the name of your Koha installation)

This file should exist with the expected content.
Please let us know if it fixes the problem.

Regards,
Jonathan

Le mar. 23 juin 2020 à 19:19, Monica Benavides
<monica.benavides at rm.edu> a écrit :
>
> Hello,
>
> Our IT team has updated our Koha from 18.05 to 20.05 and we are getting
> login errors for some of the superuser librarians on our team. Some are
> able to log in while others, including myself, are not. I can access the
> login page to type in my credentials, but after I submit it, I receive the
> following error.
> Software error:
>
> {UNKNOWN}: Configuration not defined at
> /usr/share/perl5/Log/Log4perl/Config.pm line 579. at
> /usr/share/koha/lib/Koha/Patron.pm line 345
>
> For help, please send mail to the webmaster ([no address given]), giving
> this error message and the time and date of the error.
> Has anyone experienced this? If so, what did you do to resolve it?
>
> --
>
>
> *Monica Benavides*
>
> *Library Assistant/Testing Center Coordinator*
>
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