[Koha] double fines

Tue Apr 30 06:04:26 NZST 2019

I thought I'd provide an update on this. We had a patron return 5 items today that had entered Long Overdue (Lost) status via our long overdue cron job. These had already accrued their max fines.

We wanted to test the behavior of CalculateFinesOnReturn, which we had set to "Do". Upon checking in the first item, yes, the fines were doubled up on a new line item -- *not* the behavior we want.

I switched CalculateFinesOnReturn to "Don't", checked in another item, and this time there was no doubled-up fine -- the behavior we *do* want!

I toggled a couple more times and the behavior was the same.

We have switched CalculateFinesOnReturn to "Don't" and will continue monitoring to see if there are any unexpected changes.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
www.sll.texas.gov

-----Original Message-----
From: Arturo Longoria 
Sent: Wednesday, April 17, 2019 15:37
To: Margo Duncan <MDuncan at uttyler.edu>; Renvoize, Martin <martin.renvoize at ptfs-europe.com>; Koha <koha at lists.katipo.co.nz>
Subject: RE: [Koha] double fines

Our library is still on 18.05.10, so I'm not sure it's specific to 18.11, unfortunately.

A new related bug has been filed here, https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22727, but that doesn't seem to capture what's happening at our library because our WhenLostForgiveFine preference is set to "Don't Forgive," not "Forgive" as the bug description indicates.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
www.sll.texas.gov

-----Original Message-----
From: Margo Duncan <MDuncan at uttyler.edu>
Sent: Wednesday, April 17, 2019 15:31
To: Arturo Longoria <Arturo.Longoria at sll.texas.gov>; Renvoize, Martin <martin.renvoize at ptfs-europe.com>; Koha <koha at lists.katipo.co.nz>
Subject: RE: [Koha] double fines

We run fines.pl hourly (it takes between 11 and 15 minutes to run) as well as CalculateFinesOnReturn set to Do and it's been set that way for a long time.

We only started seeing the double fines since we upgraded to 18.11 (from 18.05) in February.

Margo 

-----Original Message-----
From: Koha [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Arturo Longoria
Sent: Wednesday, April 17, 2019 8:53 AM
To: Renvoize, Martin <martin.renvoize at ptfs-europe.com>; Koha <koha at lists.katipo.co.nz>
Subject: Re: [Koha] double fines

Our fines.pl job runs daily, but we don't have much circulation, so while I don't have the numbers on hand (since our Koha is managed by ByWater Solutions), I can't imagine it runs longer than a few minutes.

If this happens again or if I can detect some kind of pattern, I can provide an update to this thread.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sll.texas.gov&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=louv4K8SfwGLaj3pogvOx3hSuzKErS0bWXLTSI5z9P4&e=

-----Original Message-----
From: Koha <koha-bounces at lists.katipo.co.nz> On Behalf Of Renvoize, Martin
Sent: Tuesday, April 16, 2019 02:42
To: Koha <koha at lists.katipo.co.nz>
Subject: Re: [Koha] double fines

For those experiencing this issue, how often are you running fines.pl and what sort of overdues numbers are we talking about, does the job take minutes or hours to run to completion? It feels like we may have a race condition somewhere here.

We do have a number of customers here with the fines job running nightly and the finesMode set to `Calculate and charge` along with CalculateFinesOnReturn set to `Do` and none have reported this issue to date that I'm aware of.

*Martin Renvoize*

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ptfs-2Deurope.com&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=B-QOK2TcJ15pGvQTkg3rjYVoyGdY2Op9wr5MExuvbT4&e=>

Development Team Manager

*Phone:* +44 (0) 1483 378728

*Mobile:* +44 (0) 7725 985 636

*Email:* martin.renvoize at ptfs-europe.com

*Fax:* +44 (0) 800 756 6384

https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ptfs-2Deurope.com&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=9zCwfMNwX8SN3zK6Qk6uEJ1RczjjB5SIX0tWa7z4V_4&e=

Registered in the United Kingdom No. 06416372   VAT Reg No. 925 7211 30

The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you think that you have received this email message in error, please email the sender at info at ptfs-europe.com

On Mon, 15 Apr 2019 at 22:44, Caroline Cyr-La-Rose < caroline.cyr-la-rose at inlibro.com> wrote:

> I've noticed this in the past too. I always tell administrators to 
> choose EITHER
>
>   * finesMode set to "Calculate and charge", with fines.pl set to run
>     nightly, OR
>   * CalculateFinesOnReturn set to "Do"
>
> Both turned on always gave me trouble. I thought it was meant to be a 
> choice between calculating fines nightly with the cron or calculate on 
> return.
>
> Caroline
>
>
> On 19-04-14 22 h 02, vikram zadgaonkar wrote:
> > Hi,
> > I am also facing same problem. I have enabled calculate fine on return.
> >
> >
> > On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer, 
> > <katrin.fischer.83 at web.de>
> > wrote:
> >
> >> Hi Margo,
> >>
> >> I am not aware of any known bugs that fit your description. :(
> >>
> >> Maybe it could help to see the 2 lines in accountlines (F and FU) 
> >> and compare these.
> >>
> >> Do you have |CalculateFinesOnReturn enabled?|
> >>
> >> |Katrin
> >> |
> >>
> >>
> >> On 10.04.19 20:01, Margo Duncan wrote:
> >>> Good afternoon,
> >>>
> >>> Recently we have some patrons that are being double charged fines.  
> >>> It
> >> looks like when the item is turned in, the accruing fine (FU) 
> >> remains
> and a
> >> fine (F) for the same amount is added as a second line. It doesn't
> appear
> >> to be happening to all patrons and I cannot determine a pattern.
> >>> We are on version 18.11.02.
> >>>
> >>> Has anyone had this problem?  Or any suggestions where to start
> looking?
> >>> Thank you!
> >>> Margo
> >>>
> >>> Margo Duncan, MLS
> >>> Head of Library Systems
> >>> Robert R. Muntz Library
> >>> The University of Texas at Tyler
> >>> 903.566.7174 | mduncan at uttyler.edu<mailto:mduncan at uttyler.edu>
> >>>
> >>> _______________________________________________
> >>> Koha mailing list
> >>> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommuni
> >>> ty.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392i
> >>> quieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls
> >>> &s=V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e=
> >>> Koha at lists.katipo.co.nz
> >>> https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.
> >>> co.nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=ro
> >>> Y6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8v
> >>> vGqiaU17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sC
> >>> M&e=
> >> _______________________________________________
> >> Koha mailing list
> >> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunit
> >> y.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iqu
> >> ieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=
> >> V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e=
> >> Koha at lists.katipo.co.nz
> >> https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.c
> >> o.nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6
> >> qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGq
> >> iaU17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sCM&e=
> >>
> > _______________________________________________
> > Koha mailing list
> > https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity
> > .org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquie
> > Y_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=V92
> > qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e= Koha at lists.katipo.co.nz 
> > https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co
> > .nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qG
> > YXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU
> > 17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sCM&e=
> > --
> > Caroline Cyr La Rose, M.L.I.S.
> > Librarian | Product Manager
> >
> > Phone: 1-833-465-4276, ext. 221
> > Caroline.Cyr-La-Rose at inLibro.com
> > <mailto:caroline.cyr-la-rose at inLibro.com>
> >
> > INLiBRO | Document Technologies Specialists | 
> > https://urldefense.proofpoint.com/v2/url?u=http-3A__www.inLibro.com&
> > d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agv
> > yS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=Mc46Z_E_
> > 52n0_Ruydh-DkD-dmitR31rcq1jUrSfEY74&e=
> > <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.inLibro.com
> > &d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_ag
> > vyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=Mc46Z_E
> > _52n0_Ruydh-DkD-dmitR31rcq1jUrSfEY74&e=>
> _______________________________________________
> Koha mailing list
> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.o
> rg&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_ag
> vyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=V92qn7Bzw
> FebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e= Koha at lists.katipo.co.nz 
> https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.n
> z_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhO
> v2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_
> 1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sCM&e=
>
_______________________________________________
Koha mailing list  https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e= Koha at lists.katipo.co.nz https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sCM&e=
_______________________________________________
Koha mailing list  https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e=
Koha at lists.katipo.co.nz
https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sCM&e=