[Koha] Items Not Being Cleared From Patron Account After Check-In
Barton Chittenden
barton at bywatersolutions.com
Tue May 23 10:57:03 NZST 2017
Jonathan,
I've updated bug 18651 with my (possibly incomplete) interpretation of some
research that Nick has done on the root causes of this error.
On Mon, May 22, 2017 at 1:39 PM, Jonathan Druart <
jonathan.druart at bugs.koha-community.org> wrote:
> I did not follow everything in your manipulations, but there is definitely
> a bug.
> I have opened bug 18651 to try and fix it.
>
>
> On Mon, 22 May 2017 at 13:49 Lennon Mazonde <lmmazonde at gmail.com> wrote:
>
> > Hi Nick,
> >
> > Just out of interest's sake, i changed the increment value in
> > /usr/share/koha/lib/C4/Circulation.pm on line 2178 from +1 to a random
> > number +1111.
> >
> > This resulted in a successful check-in and the next old_issue_id that
> > was generated increased by +1111.
> >
> > I reverted the increment value in Circulation.pm to +1 and subsequent
> > check-ins are (for now) processing successfully. I'm sure i shouldn't
> > temper with those files, but it's given my client another bone to chew
> > while I try and sort out the problem.
> >
> > Regards,
> >
> > Lennon
> >
> > On 22/05/2017 16:34, Nick Clemens wrote:
> > > Hi Lennon,
> > >
> > > The auto_increment will need to be increased and those duplicated IDs
> > > as well.
> > >
> > > Trying to clarify the error below
> > >
> > > The error seems to stem from a situation where there are greater
> > > issues.issue_id's than old_issues.issue_id
> > >
> > > For a scenario:
> > > Old issues has: 1,2,3,4,5,9,10
> > > Issues has: 6,7,8 (auto_increment 11)
> > > SERVER RESTARTED
> > > Old issues unchanged
> > > Issues has: 6,7,8 (auto_increment 9)
> > >
> > > Actions:
> > > Issues 9, 10, 11, 12 created
> > > checkin issue 9 - found in old_issues, try increasing to 11 - but
> > > issues 11 exists - checkin fails
> > >
> > > Talking with Jonathan and Kyle, we face another problem in that
> > > accountlines are now linked to issue_id - so altering one breaks the
> > > connection. This scenario is rare at least but must be handled.
> > >
> > >
> > > On Mon, May 22, 2017 at 10:15 AM Lennon Mazonde <lmmazonde at gmail.com
> > > <mailto:lmmazonde at gmail.com>> wrote:
> > >
> > > Hi Nick,
> > >
> > > Thanks for responding.
> > >
> > >> Try: SELECT issue_id FROM issues JOIN old_issues USING (issue_id)
> > >
> > > Running the above produced about 91 rows of overlapping values:
> > >
> > >> mysql> SELECT issue_id FROM issues JOIN old_issues USING
> (issue_id);
> > >> +----------+
> > >> | issue_id |
> > >> +----------+
> > >> | 14374 |
> > >> | 14424 |
> > >> | 14372 |
> > >> | 14369 |
> > >> | 14617 |
> > >> | 14391 |
> > >> | 14383 |
> > >> | 14381 |
> > > and so on...
> > >
> > >
> > >> You can then alter those ids but pushing them up and bump the
> > >> auto_increment for the table above the MAX(issue_id) FROM
> > old_issues.
> > >>
> > > I'll increase the auto increment and let you know if that solves
> > > the issue.
> > >
> > >
> > >> A similar problem can occur in the reserves/old_reserves tables
> > >>
> > > I checked the reserves/old_reserves tables, there no duplicate
> > > reserve_ids there.
> > >
> > > Regards,
> > >
> > > Lennon
> > >
> > >>
> > >>
> > >> On Mon, May 22, 2017 at 6:00 AM Lennon Mazonde
> > >> <lmmazonde at gmail.com <mailto:lmmazonde at gmail.com>> wrote:
> > >>
> > >> Hi Everyone,
> > >>
> > >> I'm running Koha 16.11.07, installed via packages, on Ubuntu
> > >> 14.04.
> > >> Recently, one of my clients started having circulation
> > >> problems with
> > >> their Koha system. Items that have been checked in are still
> > >> appearing
> > >> in the patron's account. This has been happening randomly to
> > >> different
> > >> patrons at different times using different items. There is no
> > >> consistent
> > >> traceable pattern, and there are no errors showing
> client-side.
> > >>
> > >> When i checked the Koha intranet logs, the following errors
> > >> came up:
> > >>
> > >> [Mon May 22 07:04:15.958812 2017] [cgi:error] [pid
> > 6424]
> > >> [client 154.120.230.62:27062 <http://154.120.230.62:27062>]
> > >> AH01215: [Mon May 22 07:04:15 2017]
> > >> returns.pl <http://returns.pl>: DBD::mysql::db do failed:
> > >> Duplicate entry '14846' for key
> > >> 'PRIMARY' [for Statement "UPDATE issues SET issue_id = ?
> > >> WHERE issue_id
> > >> = ?"] at /usr/share/koha/lib/C4/Circulation.pm line 2179.,
> > >> referer:
> > >> http://aby.com/cgi-bin/koha/circ/returns.pl
> > >> [Mon May 22 07:08:57.501919 2017] [cgi:error] [pid
> > 6879]
> > >> [client 154.120.230.62:31881 <http://154.120.230.62:31881>]
> > >> AH01215: [Mon May 22 07:08:57 2017]
> > >> returns.pl <http://returns.pl>: DBD::mysql::db do failed:
> > >> Duplicate entry '14847' for key
> > >> 'PRIMARY' [for Statement "UPDATE issues SET issue_id = ?
> > >> WHERE issue_id
> > >> = ?"] at /usr/share/koha/lib/C4/Circulation.pm line 2179.,
> > >> referer:
> > >> http://aby.com/cgi-bin/koha/circ/circulation.pl
> > >> [Mon May 22 08:56:10.808209 2017] [cgi:error] [pid
> > >> 20939]
> > >> [client 154.120.230.62:43475 <http://154.120.230.62:43475>]
> > >> AH01215:
> > >> [Mon May 22 08:56:10 2017] returns.pl
> > >> <http://returns.pl>: DBD::mysql::db do
> > >> failed: Duplicate entry '14848' for key 'PRIMARY' [for
> > >> Statement "UPDATE
> > >> issues SET issue_id = ? WHERE issue_id = ?"] at
> > >> /usr/share/koha/lib/C4/Circulation.pm line 2179., referer:
> > >> http://aby.com/cgi-bin/koha/circ/returns.pl
> > >> [Mon May 22 08:56:17.116111 2017] [cgi:error] [pid
> > >> 20939]
> > >> [client 154.120.230.62:43475 <http://154.120.230.62:43475>]
> > >> AH01215: [Mon May 22 08:56:17 2017]
> > >> returns.pl <http://returns.pl>: DBD::mysql::db do failed:
> > >> Duplicate entry '14849' for key
> > >> 'PRIMARY' [for Statement "UPDATE issues SET issue_id = ?
> > >> WHERE issue_id
> > >> = ?"] at /usr/share/koha/lib/C4/Circulation.pm line 2179.,
> > >> referer:
> > >> http://aby.com/cgi-bin/koha/circ/returns.pl
> > >> [Mon May 22 08:56:22.893948 2017] [cgi:error] [pid
> > >> 20939]
> > >> [client 154.120.230.62:43475 <http://154.120.230.62:43475>]
> > >> AH01215: [Mon May 22 08:56:22 2017]
> > >> returns.pl <http://returns.pl>: DBD::mysql::db do failed:
> > >> Duplicate entry '14850' for key
> > >> 'PRIMARY' [for Statement "UPDATE issues SET issue_id = ?
> > >> WHERE issue_id
> > >> = ?"] at /usr/share/koha/lib/C4/Circulation.pm line 2179.,
> > >> referer:
> > >> http://aby.com/cgi-bin/koha/circ/returns.pl
> > >> [Mon May 22 08:59:21.098733 2017] [cgi:error] [pid
> > >> 21279]
> > >> [client 154.120.230.62:44454 <http://154.120.230.62:44454>]
> > >> AH01215:
> > >> [Mon May 22 08:59:21 2017] circulation.pl
> > >> <http://circulation.pl>: DBD::mysql::db do
> > >> failed: Duplicate entry '14851' for key 'PRIMARY' [for
> > >> Statement "UPDATE
> > >> issues SET issue_id = ? WHERE issue_id = ?"] at
> > >> /usr/share/koha/lib/C4/Circulation.pm line 2179., referer:
> > >> http://aby.com/cgi-bin/koha/circ/circulation.pl
> > >> [Mon May 22 09:08:18.138124 2017] [cgi:error] [pid
> > >> 22448]
> > >> [client 154.120.230.62:48991 <http://154.120.230.62:48991>]
> > >> AH01215:
> > >> [Mon May 22 09:08:18 2017] circulation.pl
> > >> <http://circulation.pl>:
> > >> DBIx::Class::Storage::DBI::select_single(): Query returned
> > >> more than one
> > >> row. SQL that returns multiple rows is DEPRECATED for ->find
> and
> > >> ->single at /usr/share/koha/lib/Koha/Objects.pm line 83,
> > referer:
> > >> http://aby.com/cgi-bin/koha/circ/circulation.pl
> > >>
> > >> From the little that i understand, the duplicate entry is
> > >> occurring
> > >> because that table has reached the upper limit of the
> > >> auto-increment
> > >> field (see the first comment in this thread). Therefore,
> > >> when a new
> > >> record is inserted into the table, instead of generating a
> > >> unique value,
> > >> it is producing a duplicate key entry.
> > >>
> > >> What i think this then does on the client side is that when
> > >> an item is
> > >> checked in, instead of a new unique value being created for
> that
> > >> particular transaction in the issue/old_issue fields, a
> > >> duplicate value
> > >> is generated and assigned to that check-in. The system then
> > >> thinks that
> > >> the item has already been checked in, since the supposedly
> > >> unique value
> > >> has been generated. The item will then continue showing in
> > >> the patron's
> > >> account, even though it's been checked in.
> > >>
> > >> Am i correct in my assessment of what is happening?
> > >>
> > >> I opened the module that was generating that error
> > >>
> > >> sudo nano -Bu +2179
> > >> /usr/share/koha/lib/C4/Circulation.pm
> > >>
> > >> The lines of code in the section around line 2179 deal with
> > >> two tables
> > >> in particular, issues and old_issues;
> > >>
> > >> # FIXME Improve the return value and handle it from
> > >> callers
> > >> $schema->txn_do(sub {
> > >> $dbh->do( $query, undef, @bind );
> > >> my $id_already_exists = $dbh->selectrow_array(
> > >> q|SELECT COUNT(*) FROM old_issues WHERE issue_id =
> ?|,
> > >> undef, $issue_id
> > >> );
> > >> if ( $id_already_exists ) {
> > >> my $new_issue_id = $dbh->selectrow_array(q|SELECT
> > >> MAX(issue_id)+1 FROM old_issues|);
> > >> $dbh->do(
> > >> q|UPDATE issues SET issue_id = ? WHERE issue_id = ?|,
> > >> undef, $new_issue_id, $issue_id
> > >> );
> > >> $issue_id = $new_issue_id;
> > >> }
> > >> $dbh->do(q|INSERT INTO old_issues SELECT * FROM
> > >> issues WHERE
> > >> issue_id = ?|, undef, $issue_id);
> > >>
> > >> I assumed the problems with the duplicate keys are emanating
> > >> from these
> > >> two tables. I tried increasing the index field of the column
> > >> "issue_id"
> > >> in both the old_issues and issues tables from INT to BIGINT
> > >> (in the
> > >> hopes of increasing the maximum limit of unique keys being
> > >> generated) by
> > >> doing the following in MySQL:
> > >>
> > >> mysql> use koha;
> > >> mysql> describe old_issues;
> > >> mysql> ALTER TABLE old_issues MODIFY issue_id BIGINT
> > >> UNSIGNED
> > >> NOT NULL AUTO_INCREMENT;
> > >> mysql> describe issues;
> > >> mysql> ALTER TABLE issues MODIFY issue_id BIGINT
> > >> UNSIGNED NOT
> > >> NULL AUTO_INCREMENT;
> > >>
> > >> However, the problem is still occurring. Can anyone help with
> an
> > >> explanation of what is happening and why, and how i can fix
> > >> it? For now,
> > >> i'm just going to reinstall my client's database, but i don't
> > >> think
> > >> that's going to be a permanent fix since the problem is
> > >> likely to recur.
> > >>
> > >> Regards,
> > >>
> > >> Lennon Mazonde
> > >>
> > >> _______________________________________________
> > >> Koha mailing list http://koha-community.org
> > >> Koha at lists.katipo.co.nz <mailto:Koha at lists.katipo.co.nz>
> > >> https://lists.katipo.co.nz/mailman/listinfo/koha
> > >>
> > >
> >
> >
> > _______________________________________________
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> > Koha at lists.katipo.co.nz
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> >
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