[Koha] Self Check - "Outsdanding fines block issue"

[Jonathan Druart]

Hi Uğur,

Just in case, did you check the syspref noissuescharge? It should block the
checkout from the staff interface as well so I do not think it comes from
that. You should also check IssuingInProcess if rental charges are defined
for item types.

Otherwise I would suggest you to debug if you have some tech skills (put a
warn in C4::Circulation::CanBookBeIssued, l.787 to show
$non_issue_charges, $amountlimit, $inprocess and $allowfineoverride).

Do you have more information to give us about the disconnection of the
SelfCheck device (frequency, errors, etc.)?

Regards,
Jonathan

On Thu, 27 Jul 2017 at 05:42 Uğur BULGAN <ugurbulgan at sdu.edu.tr> wrote:

> We are recently using Koha 3.14.02. version and we updated this version to
> the 16.11.07 version and we begun testing this newer version. But we ran
> into a problem with selfcheck device in the tests we did.
>
> Our library users can borrow and place holds on materials until the
> overdue fine is 10 TL. They can not borrow when the overdue fine is over 10
> TL. When we operate on the staff client there is no problem in the new
> version and the system is running properly.
>
> However when we operate with the SelfCheck (3M) device, we get
> "outstanding fines block issue" error when library users' overdue fine is
> below 10 TL. Why do we get this error on selfcheck when there is no problem
> on staff client? Could there be a situation related to SIP2 server settings?
>
> Also, SelfCheck (3M) device is occasionally disconnected from the
> connection with the SIP2 server. In the old version we used (3.14.2), there
> are no such problems. When we update the new version (16.11.07) we are
> experiencing this problem. (Note: we got SIP2 server settings exactly the
> same as the old server).
>
>
> Ugur Bulgan
> Library Dİrector
> Suleyman Demirel University Library
> Turkey
>
>
> --
>
> Bu mesaj zararlı öğeler için taranmıştır.
>
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