[Koha] Problem uploading patrons

[Elaine Bradtke]

We're running 3.18.04.
One (and only one) of my colleagues is unable to upload patron files. It's
very curious, she has all the permissions, and I and another colleague have
uploaded the same file without a problem.  I have even logged into her
account and uploaded the file successfully.  But whenever she tries she
gets a long string of error messages that boil down to Koha not parsing the
header row.

I've asked her to clear her browser (Firefox)  history and cookies (there's
an 8 hour time difference so I won't know if this works til tomorrow)
 Other than that I don't know why she can't do it and we can.

Any ideas what might be causing the problem?
-- 
Elaine Bradtke
Data Wrangler
VWML
English Folk Dance and Song Society | http://www.efdss.org
Cecil Sharp House, 2 Regent's Park Road, London NW1 7AY
Tel    +44 (0) 20 7485 2206 (This number is for the English Folk Dance and
Song Society in London, England. If you wish to phone me personally, send
an e-mail first. I work off site)
--------------------------------------------------------------------------
Registered Company No. 297142
Charity Registered in England and Wales No. 305999
---------------------------------------------------------------------------
"Writing about music is like dancing about architecture"
--Elvis Costello (Musician magazine No. 60 (October 1983), p. 52)