[Koha] Big problem in Staff Client, Koha 3.14.5

[Fridolin SOMERS]

Hie,

Ask them te clean the Firefox cookies and cache.
It may help.

Best regards,

Le 30/04/2014 18:08, Claudio Kutufà a écrit :
> Hi again
>
> I got a screenshot from the guys/girls of the staff
>
> Actually over the koha logo it is possible to see the small menu words
> "Circulation" "Patrons" Search" "Cart" and "more" but, as they say:
>
> 1st) the other part of the page is completely white, there are not the
> usual bottons
> 2nd) when clicking, all the menus - except the "search" - don't bring
> any result
>
> thanks a lot again
> claudio
>
> At 17.04 30/04/2014 +0200, Claudio Kutufà wrote:
>> hello all
>>
>> I have a big problem in the staff client. The Koha version is 3.14.5
>> installed on april the 15th.
>>
>> Unfortunately I cannot access to the server because it is in Eritrea
>> (they have an extremely slow connection to internet) and I'm in Italy
>> now. So I should suggest something to the people who are in charge of
>> the koha server nowdays.
>>
>> We installed Koha 3.14 and it was working perfectly. We catalogued
>> about 50 books/eBooks and I left it perfectly working. Yesterday the
>> staff peole mailed me telling that they are not able to do anything
>> anymore in the staff client. I'll try to explain better:
>>
>> The opac is pefectly working, but when they try to access to the Staff
>> Cleint (on port 8080) they aalway see an almost complete white page !
>> They see (and they sent me a screenshot) just the Koha logo on the
>> left top. No other menu voices are available !!
>> This happens whichever are the us/pwd they use. Also if they use the
>> embedded us/pw (the credentials that you can find in /etc7koha.conf)
>> they get just the "white page".
>> They swear that they didn't do anything on that server, but all this
>> make me think that it is a server problem and not a koha configuration
>> problem.
>>
>> Do you have any idea about this strange thing ?
>> Can you suggest me something to check ?
>>
>> Thanks a lot in advance !!
>> Claudio K.
>>
>>
>> ___________________________________________________
>>
>> Ing. Claudio Kutufa'
>> e-mail ufficio:          claudiok at nexusfi.it
>> e-mail personale:    claudio.kutufa at gmail.com
>>
>> Via Vamba Luigi Bertelli, 16
>> 50135 Firenze - Italy
>>
>> Cell.:                +39 335 5859567
>> Tel.abitazione:   +39 055 400743
>> ___________________________________________________
>>
>>
>>
>> _______________________________________________
>> Koha mailing list  http://koha-community.org
>> Koha at lists.katipo.co.nz
>> http://lists.katipo.co.nz/mailman/listinfo/koha
>>
>>
>>
>>
>> -----
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>
>
> ___________________________________________________
>
> Ing. Claudio Kutufa'
> e-mail ufficio:          claudiok at nexusfi.it
> e-mail personale:    claudio.kutufa at gmail.com
>
> Via Vamba Luigi Bertelli, 16
> 50135 Firenze - Italy
>
> Cell.:                +39 335 5859567
> Tel.abitazione:   +39 055 400743
> ___________________________________________________
>
>
>
> _______________________________________________
> Koha mailing list  http://koha-community.org
> Koha at lists.katipo.co.nz
> http://lists.katipo.co.nz/mailman/listinfo/koha

-- 
Fridolin SOMERS
Biblibre - Pôles support et système
fridolin.somers at biblibre.com