[Koha] Major 3.18 upgrade problem -- Please help!

[Iming Chan]

Dear all,

We are having a major problem upgrade from from 3.16 to 3.18!  Our IT person
is able to resolve 2 warning messages related to Zebra_Bib_Index_Mode and
Zebra_Auth_Index_Mode (found in About > System Informaiton).  However, after
a complete reindexing of Zebra, all our catalogue records (some 12,900 of
them) have vanished!  Searching of known items found nothing either via
Staff Client or OPAC.  We haven't able to use Koha last 2 days!

As I'm not familiar with the operating system, etc., but my understanding is
that he followed past upgrade method and it didn't involve a fresh/new
install of Koha.  Never encountered problem in the past upgrade until now. 
We don't seem to have any problem with patron records.

I hope someone can provide advise and assistance.  Also there seems to be
some "challenge" to find upgrade instruction.  Could we have such
instruction made downloadable separate to the actual system files, so we can
see what's involved.

Kind regards,

Iming





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Iming Chan
Translib Information Service
Melbourne, Australia
http://opac.translib.com

Phone: +61 3 9801 5097
Fax: +61 3 9801 4024
E-mail: iming at translib.com
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