[Koha] Problem with Wireless Scanner and Inventory/Stocktaking Module

[Chris Cormack]

* Darcy Gullacher (dgullacher at rockymountaincollege.ca) wrote:
> I am a problem that has stumped me, our IT tech, and our support team. I
> recently bought a Motorola CS3000 wireless scanner for the sole purpose of
> doing inventory. Scanned barcodes are batch loaded in .txt format from the
> scanner into the Inventory module using the "Use a barcode file" section
> and submitted, as instructed in the manual.
> 
> After several minutes of nothing happening, I receive the error message
> from the browser "Could Not Read Headers". Checking the submitted barcodes
> against our catalogue "something" has happened, because the items 'date
> last seen' now reads 00-00-0000.
> 
> The support team at ESI believes this could be related to the ClamAV
> antivirus software, but we don't use that particular product.
> 
> Here's what we've tried so far:
> 
> - Tried in Chrome, FireFox, and IE. Same results.
> - Switching internal networks to bypass the firewall. Same result.
> - I had two other libraries that are part of our local consortium run the
> barcodes. They had no success either (neither of them has a wireless
> scanner, I'm the trailblazer in this regard).
> - I tried loading the file on through my personal laptop at my home. Same
> results.
> - I've tried changing the file format from .txt to .csv. Same results.
> - I loaded a file of barcodes using our wired scanner at the circulation
> desk. Same results.
> - I've checked the file using Notepad++ to catch any hidden characters.
> Nothing look out of line.
> 
> We're on version 3.14.03.000
> 

Could you send me a copy of the file (offlist) and I will take a look.

Chris
-- 
Chris Cormack
Catalyst IT Ltd.
+64 4 803 2238
PO Box 11-053, Manners St, Wellington 6142, New Zealand