[Koha] How do you handle "Claimed Returns"?

[Automation]

One of the issues we have is actually a bug in Koha -- 

if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), 
and later the item is returned, Koha credits the patron's account ...
thus providing a possible means of income for
the less scrupulous patron. :(

Thanks for your input!

Chad

On Tue, Nov 29, 2011 at 05:14:21PM -0800, James Ghiorzi wrote:
>    Hi Lori, 
>     
>    I think he wanted to be able to associate the item with a patron, as far
>    as I know this is the only way of keeping the item with the patron without
>    resorting to using history or manual tracking methods.  What we do is
>    check the item in, edit the item and mark it as missing (that way no
>    patron puts a hold on it or goes looking for it). Than we have our
>    shelving staff (or whoever is available) look for it, and if the item is
>    found than it is a simple check-in.  If it is not found that's a whole
>    different can of worms :).
>     
>    Respectfully,
>     
>    James Ghiorzi
>    Library Assistant II
>    San Benito County Free Library
>    470 Fifth St.
>    Hollister, CA 95023
>    (831) 636-4107
> 
>    --------------------------------------------------------------------------
> 
>    From: loriayre at gmail.com [loriayre at gmail.com] On Behalf Of Lori Bowen Ayre
>    [lori.ayre at galecia.com]
>    Sent: Tuesday, November 29, 2011 5:00 PM
>    To: James Ghiorzi
>    Cc: Automation; Koha Mailing List
>    Subject: Re: [Koha] How do you handle "Claimed Returns"?
>    James,
>    But what about if you choose to believe your patrons when they claim to
>    have returned an item?
>    Lori
> 
>    On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi
>    <[1]JGhiorzi at lib.co.san-benito.ca.us> wrote:
> 
>      Dear Chad,
> 
>      You will have to make an authorized value under the LOST category. You
>      than find the barcode of the item, edit the status of the item to Claims
>      Returned. What this will do is mark the item as lost and charge patron
>      for the cost of the item.  Depending on your max allowed fine settings
>      and cost of the item it may or may not block the account.
> 
>      I hope that helps,
> 
>      James Ghiorzi
>      Library Assistant II
>      San Benito County Free Library
>      470 Fifth St.
>      Hollister, CA 95023
>      [2](831) 636-4107
>      ________________________________________
>      From: [3]koha-bounces at lists.katipo.co.nz
>      [[4]koha-bounces at lists.katipo.co.nz] On Behalf Of Automation
>      [[5]croseburg at ncrl.org]
>      Sent: Tuesday, November 29, 2011 4:14 PM
>      To: Koha Mailing List
>      Subject: [Koha] How do you handle "Claimed Returns"?
>      Hello folks ~
> 
>      We are migrating from SirsiDynix Horizon and are wondering
>      how the concept of a "claimed return" is handled in Koha.
>      I am RTFM [ 3.6 ] and do not see a reference to this.
> 
>      The fines show a $0.00 dollar amount and a 'block' is
>      placed on the account in Horizon.
> 
>      How does your library handle a "claimed return" in Koha?
> 
>      Thank you!
> 
>      --
>      Chad Roseburg
>      Automation Dept.
>      North Central Regional Library
>      _______________________________________________
>      Koha mailing list  [6]http://koha-community.org
>      [7]Koha at lists.katipo.co.nz
>      [8]http://lists.katipo.co.nz/mailman/listinfo/koha
> 
> References
> 
>    Visible links
>    1. mailto:JGhiorzi at lib.co.san-benito.ca.us
>    2. file:///tmp/tel:%28831%29%20636-4107
>    3. mailto:koha-bounces at lists.katipo.co.nz
>    4. mailto:koha-bounces at lists.katipo.co.nz
>    5. mailto:croseburg at ncrl.org
>    6. http://koha-community.org/
>    7. mailto:Koha at lists.katipo.co.nz
>    8. http://lists.katipo.co.nz/mailman/listinfo/koha

-- 
Chad Roseburg
Automation Dept.
North Central Regional Library
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