[Koha] Fwd: Citizen iDP 3500 receipt printer

[Brendan A. Gallagher]

Great message here - wanted to keep the thread going.

-Brendan

Begin forwarded message:

> From: James Ghiorzi <JGhiorzi at lib.co.san-benito.ca.us>
> Date: November 3, 2010 9:25:49 AM PDT
> To: "Brendan A. Gallagher" <info at bywatersolutions.com>
> Cc: "silveriaconsulting at gmail.com" <silveriaconsulting at gmail.com>
> Subject: RE: [Koha] Citizen iDP 3500 receipt printer
> 
> Hi Brendan,
> 
> Yes I have contacted the company as well.  The Citizen Rep and myself actually ran through a whole gamut of stuff, the representative even took remote control of my computer.  The printer simply will not print from Firefox (new drivers, or not, and different DIP switch settings).  I have tried a number of other drivers and settings as well.  We have even tried printing from Internet explorer with the printers.  While you are unable to print slips from internet explorer (because the slip button doesn't work at least it didn't work from the demo server or sandbox server) you are able to print from the main circulation screen so in theory it should act as a quasi check out slip.  The problem with that, is the print out is probably not something you want to give to anybody (it looks pretty bad imho).  We also tried printing to a text file (garbage), and to a pdf file which of course did not work either.
> 
> So we came up with a couple of other suggestions between myself and Steven Silveria:
> 
> 1.  Make it a green service have slips emailed to folks, and they can check it online from any of the terminals (if they don't have a computer), or they can check it online from home, cell, etc.
> 
> 2. Copy and paste the text from Firefox to a notepad, than print from there (looks great), very time consuming.
> 
> 3. (we haven't tried this solution yet), have it email a dummy account, print out from outlook - this in theory should work because outlook is a Microsoft product which the printers seem to like.
> 
> That's all I can think of for now.  Steven your welcome to chime in if I forgot anything.
> 
> Respectfully,
> 
> James Ghiorzi
> Library Assistant II
> San Benito County Free Library
> 470 Fifth St.
> Hollister, CA 95023
> (831) 636-4107
> 
> ________________________________________
> From: koha-bounces at lists.katipo.co.nz [koha-bounces at lists.katipo.co.nz] On Behalf Of Brendan A. Gallagher [info at bywatersolutions.com]
> Sent: Wednesday, November 03, 2010 8:56 AM
> To: koha at lists.katipo.co.nz
> Subject: [Koha] Citizen iDP 3500 receipt printer
> 
> Hello All -
> 
> We have recently found that Citizen iDP 3500 receipt printers are not printing from Firefox 3.6 (we've had three different cases).  I've contacted the company and they said they know of the problem and that's all they said.  I've asked if they plan on fixing that problem and I have not gotten a message back.  So if you have a Citizen iDP 3500 printer that is working with FireFox please let me know how you got it to work - or if you have not upgraded your version of FireFox and you're printing fine (then I would recommend keeping you firefox upgrades back).  I will keep everyone updated if the company responds with anything useful.
> 
> Thanks and Cheers,
> 
> Brendan Gallagher
> ByWater Solutions
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