[Koha] Holds

[Nicole Engard]

Cab,

You might want to read through the holds section in the manual - but
I'll try and explain here too :)

You do have to view the report - but it's important to know that it's
real-time data so you know what items are on hold as of the time
you're clicking on the report (I think - if not it's accurate as of
when your cron ran - someone can correct me here).

What you want to do is go out to the shelves and find the books in
question.  Bring them to your circ computer and check them all in by
using the check in tool.  This will mark the items as waiting for the
patron at the library instead of just 'on hold'.  Then when the patron
comes to the library they can check the item out.

Patrons can see where they are in the queue if you turn on the
OPACDisplayRequestPriority system preference - if you don't turn this
on - you as staff can still see where people are in the queue by
clicking the holds tab on the record itself in the staff client.

Did I answer everything?

---

Nicole C. Engard
Open Source Evangelist, LibLime
(888) Koha ILS (564-2457) ext. 714
nce at liblime.com
AIM/Y!/Skype: nengard

http://liblime.com
http://blogs.liblime.com/open-sesame/



On Fri, Jul 10, 2009 at 10:21 AM, Cab Vinton<bibliwho at gmail.com> wrote:
> A few questions about handling holds in v.3.01.00.032.
>
> It appears that there's no way to get a list of holds to be pulled
> emailed automatically, i.e., staff need to run the "Holds to pull"
> report manually on a regular basis. Is this correct?
>
> What should happen next? The report says "The following holds have not
> been filled. Please retrieve them and check them in." What does "check
> in" mean here? We shouldn't check the material out to the patron as
> s/he won't have it in hand yet.
>
> The OPAC updates the item's status to "On hold", so that's taken care
> of, but patrons have no indication of how many patrons are ahead of
> them in the queue. Is this a new feature that others would like to see
> as well?
>
> Any other changes in holds management planned for v3.2?
>
> Thank you,
>
> Cab Vinton, Director
> Sanbornton Public Library
> Sanbornton, NH
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