Background jobs stuck at "New" and can't be kick-started
Hi all, We're having some problems with background jobs and hoping we can get some advice. Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates. I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands: $ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename> $ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename> The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database. Would appreciate any ideas or suggestions from the community. -- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions* *Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 | www.catalyst.net.nz <http://www.catalyst.net.nz> Catalyst Logo CONFIDENTIALITY NOTICE: This email is intended for the named recipients only. It may contain privileged, confidential or copyright information. If you are not the named recipient, any use, reliance upon, disclosure or copying of this email or its attachments is unauthorised. If you have received this email in error, please reply via email or call +64 4 499 2267.
Hi Aleisha, What's in your logs? (worker log etc) Are the jobs started but do they actually crash on something ? Marcel ________________________________ Van: Koha <koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia <aleisha@catalyst.net.nz> Verzonden: woensdag 12 oktober 2022 23:23 Aan: Koha <koha@lists.katipo.co.nz> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started Hi all, We're having some problems with background jobs and hoping we can get some advice. Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates. I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands: $ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename> $ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename> The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database. Would appreciate any ideas or suggestions from the community. -- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions* *Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7Ce3e402614f2e4e8045bd08daac981c00%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012066567572998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=blK62rU2SGaee9teTRc0vZCdRYun7%2FDmerIfJ%2F%2Boths%3D&reserved=0> Catalyst Logo CONFIDENTIALITY NOTICE: This email is intended for the named recipients only. It may contain privileged, confidential or copyright information. If you are not the named recipient, any use, reliance upon, disclosure or copying of this email or its attachments is unauthorised. If you have received this email in error, please reply via email or call +64 4 499 2267. _______________________________________________ Koha mailing list https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fkoha-commun... Koha@lists.katipo.co.nz Unsubscribe: https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.kati...
Hi Marcel There's a lot of this in worker-output.log: Wide character in subroutine entry at /usr/share/koha/lib/Koha/BackgroundJob.pm line 170. Do you think that could be causing it to crash? Nothing interesting in worker-error.log. Thanks Aleisha On 13/10/22 18:35, Marcel de Rooy wrote:
Hi Aleisha, What's in your logs? (worker log etc) Are the jobs started but do they actually crash on something ?
Marcel
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: woensdag 12 oktober 2022 23:23 Aan: Koha<koha@lists.katipo.co.nz> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi all,
We're having some problems with background jobs and hoping we can get some advice.
Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates.
I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands:
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename>
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename>
The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database.
Would appreciate any ideas or suggestions from the community.
-- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7Ce3e402614f2e4e8045bd08daac981c00%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012066567572998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=blK62rU2SGaee9teTRc0vZCdRYun7%2FDmerIfJ%2F%2Boths%3D&reserved=0>
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There is a bug about json decoding iirc on Bugzilla. Not sure if that got into 22.05 ? ________________________________ Van: Koha <koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia <aleisha@catalyst.net.nz> Verzonden: donderdag 13 oktober 2022 21:34 Aan: koha@lists.katipo.co.nz <koha@lists.katipo.co.nz> Onderwerp: Re: [Koha] Background jobs stuck at "New" and can't be kick-started Hi Marcel There's a lot of this in worker-output.log: Wide character in subroutine entry at /usr/share/koha/lib/Koha/BackgroundJob.pm line 170. Do you think that could be causing it to crash? Nothing interesting in worker-error.log. Thanks Aleisha On 13/10/22 18:35, Marcel de Rooy wrote:
Hi Aleisha, What's in your logs? (worker log etc) Are the jobs started but do they actually crash on something ?
Marcel
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: woensdag 12 oktober 2022 23:23 Aan: Koha<koha@lists.katipo.co.nz> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi all,
We're having some problems with background jobs and hoping we can get some advice.
Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates.
I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands:
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename>
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename>
The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database.
Would appreciate any ideas or suggestions from the community.
-- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0>
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*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 | https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0> Catalyst Logo CONFIDENTIALITY NOTICE: This email is intended for the named recipients only. It may contain privileged, confidential or copyright information. If you are not the named recipient, any use, reliance upon, disclosure or copying of this email or its attachments is unauthorised. If you have received this email in error, please reply via email or call +64 4 499 2267. _______________________________________________ Koha mailing list https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fkoha-commun... Koha@lists.katipo.co.nz Unsubscribe: https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.kati...
Hi Aleisha and all, maybe Marcel and I were thinking about the same bug: *Bug 31351* <https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31351> - Worker dies on reindex job when operator last name/first name/branch name contains non-ASCII chars It looks like it hasn't been backported to 22.05 yet. Hope this helps, Katrin On 14.10.22 11:16, Marcel de Rooy wrote:
There is a bug about json decoding iirc on Bugzilla. Not sure if that got into 22.05 ?
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: donderdag 13 oktober 2022 21:34 Aan:koha@lists.katipo.co.nz <koha@lists.katipo.co.nz> Onderwerp: Re: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi Marcel
There's a lot of this in worker-output.log:
Wide character in subroutine entry at /usr/share/koha/lib/Koha/BackgroundJob.pm line 170.
Do you think that could be causing it to crash?
Nothing interesting in worker-error.log.
Thanks Aleisha
On 13/10/22 18:35, Marcel de Rooy wrote:
Hi Aleisha, What's in your logs? (worker log etc) Are the jobs started but do they actually crash on something ?
Marcel
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: woensdag 12 oktober 2022 23:23 Aan: Koha<koha@lists.katipo.co.nz> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi all,
We're having some problems with background jobs and hoping we can get some advice.
Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates.
I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands:
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename>
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename>
The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database.
Would appreciate any ideas or suggestions from the community.
-- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0>
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*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0>
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Thanks Marcel and Katrin! That sounds like what I'm looking for :) Aleisha On 15/10/22 07:06, Katrin Fischer wrote:
Hi Aleisha and all,
maybe Marcel and I were thinking about the same bug:
*Bug 31351* <https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31351> - Worker dies on reindex job when operator last name/first name/branch name contains non-ASCII chars
It looks like it hasn't been backported to 22.05 yet.
Hope this helps,
Katrin
On 14.10.22 11:16, Marcel de Rooy wrote:
There is a bug about json decoding iirc on Bugzilla. Not sure if that got into 22.05 ?
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: donderdag 13 oktober 2022 21:34 Aan:koha@lists.katipo.co.nz <koha@lists.katipo.co.nz> Onderwerp: Re: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi Marcel
There's a lot of this in worker-output.log:
Wide character in subroutine entry at /usr/share/koha/lib/Koha/BackgroundJob.pm line 170.
Do you think that could be causing it to crash?
Nothing interesting in worker-error.log.
Thanks Aleisha
On 13/10/22 18:35, Marcel de Rooy wrote:
Hi Aleisha, What's in your logs? (worker log etc) Are the jobs started but do they actually crash on something ?
Marcel
________________________________ Van: Koha<koha-bounces@lists.katipo.co.nz> namens Aleisha Amohia<aleisha@catalyst.net.nz> Verzonden: woensdag 12 oktober 2022 23:23 Aan: Koha<koha@lists.katipo.co.nz> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started
Hi all,
We're having some problems with background jobs and hoping we can get some advice.
Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are batch item record modifications, some are holds queue updates.
I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed to pick up the jobs, using these commands:
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server stop $ sudo koha-worker --start <sitename>
$ sudo koha-worker --stop <sitename> $ sudo service rabbitmq-server start $ sudo koha-worker --start <sitename>
The biblionumbers and itemnumbers that the jobs are trying to affect are all legitimate records in the database.
Would appreciate any ideas or suggestions from the community.
-- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0>
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-- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
*Catalyst.Net Ltd - a Catalyst IT group company* Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalys... <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7C47f4b72b05ef4c37f50a08daad5212d0%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012865277883202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yklaqYnigbj%2Fs%2BJsQ%2F6N5A42EePpsX4cBQvDP0%2F6XXU%3D&reserved=0>
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Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha -- *Aleisha Amohia (she/her)* Koha Technical Lead *Catalyst IT - Expert Open Source Solutions*
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participants (3)
-
Aleisha Amohia -
Katrin Fischer -
Marcel de Rooy