Self Check - "Outsdanding fines block issue"
We are recently using Koha 3.14.02. version and we updated this version to the 16.11.07 version and we begun testing this newer version. But we ran into a problem with selfcheck device in the tests we did. Our library users can borrow and place holds on materials until the overdue fine is 10 TL. They can not borrow when the overdue fine is over 10 TL. When we operate on the staff client there is no problem in the new version and the system is running properly. However when we operate with the SelfCheck (3M) device, we get "outstanding fines block issue" error when library users' overdue fine is below 10 TL. Why do we get this error on selfcheck when there is no problem on staff client? Could there be a situation related to SIP2 server settings? Also, SelfCheck (3M) device is occasionally disconnected from the connection with the SIP2 server. In the old version we used (3.14.2), there are no such problems. When we update the new version (16.11.07) we are experiencing this problem. (Note: we got SIP2 server settings exactly the same as the old server). Ugur Bulgan Library Dİrector Suleyman Demirel University Library Turkey -- Bu mesaj zararlı öÄeler için taranmıÅtır.
Hi Uğur, Just in case, did you check the syspref noissuescharge? It should block the checkout from the staff interface as well so I do not think it comes from that. You should also check IssuingInProcess if rental charges are defined for item types. Otherwise I would suggest you to debug if you have some tech skills (put a warn in C4::Circulation::CanBookBeIssued, l.787 to show $non_issue_charges, $amountlimit, $inprocess and $allowfineoverride). Do you have more information to give us about the disconnection of the SelfCheck device (frequency, errors, etc.)? Regards, Jonathan On Thu, 27 Jul 2017 at 05:42 Uğur BULGAN <ugurbulgan@sdu.edu.tr> wrote:
We are recently using Koha 3.14.02. version and we updated this version to the 16.11.07 version and we begun testing this newer version. But we ran into a problem with selfcheck device in the tests we did.
Our library users can borrow and place holds on materials until the overdue fine is 10 TL. They can not borrow when the overdue fine is over 10 TL. When we operate on the staff client there is no problem in the new version and the system is running properly.
However when we operate with the SelfCheck (3M) device, we get "outstanding fines block issue" error when library users' overdue fine is below 10 TL. Why do we get this error on selfcheck when there is no problem on staff client? Could there be a situation related to SIP2 server settings?
Also, SelfCheck (3M) device is occasionally disconnected from the connection with the SIP2 server. In the old version we used (3.14.2), there are no such problems. When we update the new version (16.11.07) we are experiencing this problem. (Note: we got SIP2 server settings exactly the same as the old server).
Ugur Bulgan Library Dİrector Suleyman Demirel University Library Turkey
--
Bu mesaj zararlı öğeler için taranmıştır.
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
participants (2)
-
Jonathan Druart -
Uğur BULGAN