Posting Troubleshooting Questions on Mailing Lists
Hi, I was wondering if we should add a note/paragraph/section on our "Mailing Lists" page (http://koha-community.org/support/koha-mailing-lists/) requesting users to always mention their Koha version, install method, Linux distribution and version etc when they ask a troubleshooting question. It'll be useful, no? Arslan
requesting users to always mention their Koha version, install method, Linux distribution and version etc when they ask a troubleshooting question.
It probably won't help, but it can't hurt to try. -- Owen -- Web Developer Athens County Public Libraries http://www.myacpl.org
Greetings, Arslan Farooq wrote:
I was wondering if we should add a note/paragraph/section on our "Mailing Lists" page (http://koha-community.org/support/koha-mailing-lists/) requesting users to always mention their Koha version, install method, Linux distribution and version etc when they ask a troubleshooting question.
+1 I think it is a great idea. However... Arslan Farooq wrote:
It'll be useful, no?
Owen Leonard wrote:
It probably won't help, but it can't hurt to try.
I share Owen's doubt about people actually reading it and following through with providing enough details up front. GPML, Mark Tompsett
+1 Very usefull indeed : Koha version and install method at least Le 29/09/2014 14:59, Mark Tompsett a écrit :
Greetings,
Arslan Farooq wrote:
I was wondering if we should add a note/paragraph/section on our "Mailing Lists" page (http://koha-community.org/support/koha-mailing-lists/) requesting users to always mention their Koha version, install method, Linux distribution and version etc when they ask a troubleshooting question.
+1 I think it is a great idea. However...
Arslan Farooq wrote:
It'll be useful, no?
Owen Leonard wrote:
It probably won't help, but it can't hurt to try.
I share Owen's doubt about people actually reading it and following through with providing enough details up front.
GPML, Mark Tompsett _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
-- Fridolin SOMERS Biblibre - Pôles support et système fridolin.somers@biblibre.com
I make an effort to include the Koha version (and know where to find it) But as the non technical half of the team, I'm not so sure I could tell you what the install method is. It is often the librarians who discover the problem in their day to day working. If you ask for this information, please let us know where to find it. Thanks On Mon, Sep 29, 2014 at 4:23 PM, Fridolin SOMERS < fridolin.somers@biblibre.com> wrote:
+1 Very usefull indeed : Koha version and install method at least
Le 29/09/2014 14:59, Mark Tompsett a écrit :
Greetings,
Arslan Farooq wrote:
I was wondering if we should add a note/paragraph/section on our "Mailing Lists" page (http://koha-community.org/support/koha-mailing-lists/) requesting users to always mention their Koha version, install method, Linux distribution and version etc when they ask a troubleshooting question.
+1 I think it is a great idea. However...
Arslan Farooq wrote:
It'll be useful, no?
Owen Leonard wrote:
It probably won't help, but it can't hurt to try.
I share Owen's doubt about people actually reading it and following through with providing enough details up front.
GPML, Mark Tompsett _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
-- Fridolin SOMERS Biblibre - Pôles support et système fridolin.somers@biblibre.com
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
-- Elaine Bradtke Data Wrangler VWML English Folk Dance and Song Society | http://www.efdss.org Cecil Sharp House, 2 Regent's Park Road, London NW1 7AY Tel +44 (0) 20 7485 2206 (This number is for the English Folk Dance and Song Society in London, England. If you wish to phone me personally, send an e-mail first. I work off site) -------------------------------------------------------------------------- Registered Company No. 297142 Charity Registered in England and Wales No. 305999 --------------------------------------------------------------------------- "Writing about music is like dancing about architecture" --Elvis Costello (Musician magazine No. 60 (October 1983), p. 52)
Hello Elaine, I found that: http://wiki.koha-community.org/wiki/How_was_my_Koha_installed Arslan On Mon, Sep 29, 2014 at 9:24 PM, Elaine Bradtke <eb@efdss.org> wrote:
I make an effort to include the Koha version (and know where to find it) But as the non technical half of the team, I'm not so sure I could tell you what the install method is. It is often the librarians who discover the problem in their day to day working. If you ask for this information, please let us know where to find it. Thanks
-- Electronic Resource Librarian SZABIST Islamabad www.szabist-isb.edu.pk arslan.farooq@szabist-isb.edu.pk +92 514 863 363-65
That's all well and good if you have an account on the server. None of the librarians do. I may, eventually, if I ever finish the online intro to Linux course. Our IT person is understandably reluctant to grant access to people who don't know what they're doing. Perhaps it would be possible to display this info in the About Koha section? Or, if it's there, make it more obvious. What I'm trying to say here is there are going to be people out there running Koha who discover bugs or problems, but who only deal with the front end and don't have access to this information. I'm sure I'm not the only one. . . On Tue, Sep 30, 2014 at 7:39 AM, Arslan Farooq <arslanone@gmail.com> wrote:
Hello Elaine,
I found that: http://wiki.koha-community.org/wiki/How_was_my_Koha_installed
Arslan
On Mon, Sep 29, 2014 at 9:24 PM, Elaine Bradtke <eb@efdss.org> wrote:
I make an effort to include the Koha version (and know where to find it) But as the non technical half of the team, I'm not so sure I could tell you what the install method is. It is often the librarians who discover the problem in their day to day working. If you ask for this information, please let us know where to find it. Thanks
-- Electronic Resource Librarian SZABIST Islamabad www.szabist-isb.edu.pk arslan.farooq@szabist-isb.edu.pk +92 514 863 363-65
-- Elaine Bradtke Data Wrangler VWML English Folk Dance and Song Society | http://www.efdss.org Cecil Sharp House, 2 Regent's Park Road, London NW1 7AY Tel +44 (0) 20 7485 2206 (This number is for the English Folk Dance and Song Society in London, England. If you wish to phone me personally, send an e-mail first. I work off site) -------------------------------------------------------------------------- Registered Company No. 297142 Charity Registered in England and Wales No. 305999 --------------------------------------------------------------------------- "Writing about music is like dancing about architecture" --Elvis Costello (Musician magazine No. 60 (October 1983), p. 52)
participants (5)
-
Arslan Farooq -
Elaine Bradtke -
Fridolin SOMERS -
Mark Tompsett -
Owen Leonard