Dear all, We have suddenly experienced a grave problem. For some patrons, we can't check out books. When I try to check out a book - a yellow box appears - just like the one which would have a message in it like: Item can't be renewed or Borrower has overdues - dou you still want to check out? However - this box doesn't have a message in it. The strange thing is that this only happens to a few patrons. So far we have spotted 2. These patrons belong to the same patron group and the same library as everyone else, but for others there is no problem checking out the same books that don't work here. Is there anyone who has experienced this? Can we locate why the box appears even if there is no message? We don't see anything when checking the source code of the page. Thank you all in advance, Anna -- ++++++++++++++++++++++++ Anna Kågedal Kodaikanal International School Seven Roads Junction Kodaikanal 624101 Tamil Nadu, India home phone: +914542247269 cell phone: +919994535493 http://twitter.com/kislibrarian
When I try to check out a book - a yellow box appears - ... - this box doesn't have a message in it.
The strange thing is that this only happens to a few patrons. So far we have spotted 2. These patrons belong to the same patron group and the same library as everyone else
I've never seen this problem before. Are you sure the patron records have a valid patron category and a valid expiration date? -- Owen -- Web Developer Athens County Public Libraries http://www.myacpl.org
Anna, The web server error logs may have some useful information, have you looked at those? Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On Mon, Sep 28, 2009 at 7:42 PM, Owen Leonard <oleonard@myacpl.org> wrote:
When I try to check out a book - a yellow box appears - ... - this box doesn't have a message in it.
The strange thing is that this only happens to a few patrons. So far we have spotted 2. These patrons belong to the same patron group and the same library as everyone else
I've never seen this problem before. Are you sure the patron records have a valid patron category and a valid expiration date?
-- Owen
-- Web Developer Athens County Public Libraries http://www.myacpl.org _______________________________________________ Koha mailing list Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
We have the same problem. In our case IMPOSSIBLE was set with USERBLOCKEDOVERDUE. This is not tested in the section of the template around line 127--145. The following line needs to be added in that block: <!-- TMPL_IF NAME="USERBLOCKEDOVERDUE" --><li>User blocked for <!-- TMPL_VAR NAME=USERBLOCKEDOVERDUE" --> days</li><!-- /TMPL_IF --> We had Fine Days mistakenly set. Once we reset them to 0, everything worked. Bob Ewart Stonewall Library & Archives Fort Lauderdale, FL savitra sirohi wrote:
Anna,
The web server error logs may have some useful information, have you looked at those?
Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz
On Mon, Sep 28, 2009 at 7:42 PM, Owen Leonard <oleonard@myacpl.org> wrote:
When I try to check out a book - a yellow box appears - ... - this box doesn't have a message in it.
The strange thing is that this only happens to a few patrons. So far we have spotted 2. These patrons belong to the same patron group and the same library as everyone else
I've never seen this problem before. Are you sure the patron records have a valid patron category and a valid expiration date?
-- Owen
-- Web Developer Athens County Public Libraries http://www.myacpl.org
participants (4)
-
Anna Kågedal -
Bob Ewart -
Owen Leonard -
savitra sirohi