Patron categories automatically reverting (3.18.11)
We have an old installation (3.18.11), and have recently started seeing patrons who used to be listed as one category (Staff) all reverting to a different category (Student). We'll go in via admin and manually change them back, and then the next time we check them, it's reverted back to Student again. This is really messing up our stats and is also problematic because different categories have different borrowing privileges. Without a drastic update to the newest release of Koha (skipping many in between which I worry would cause a lot of problems), does anyone know if there were any bug fixes released for 3.18 that might fix this issue? Or is there some setting that might be causing this that we could tweak? I'm new to my position and to Koha, so I'm not sure how to remedy this issue. -- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html
Hi It seems very odd that this would suddenly start happening. I would try to find out what someone/something has changed. Because it doesn't sound like a bug in Koha, more like something that has been changed. Chris On 14/05/19 8:32 am, TCC_Beth wrote:
We have an old installation (3.18.11), and have recently started seeing patrons who used to be listed as one category (Staff) all reverting to a different category (Student). We'll go in via admin and manually change them back, and then the next time we check them, it's reverted back to Student again. This is really messing up our stats and is also problematic because different categories have different borrowing privileges.
Without a drastic update to the newest release of Koha (skipping many in between which I worry would cause a lot of problems), does anyone know if there were any bug fixes released for 3.18 that might fix this issue? Or is there some setting that might be causing this that we could tweak? I'm new to my position and to Koha, so I'm not sure how to remedy this issue.
-- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Yes, it is odd! The only thing I can think of that I know was changed was that we added some new patron categories. But I remember seeing this even before we did that. So I am stumped! I actually don't know if this was happening before I started or not. It's possible that it was happening for a while and no one noticed- we have a low circulation rate and most of the people checking things out are students, so it could have gone under the radar for a while. -- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html
I would ask whoever has access to the server to check if there are any cron jobs running to do with patrons. There may be a job running nightly or the like that changes categories, that's where I would start looking. There is a job called j2a.pl that is supposed to change children/juveniles to adults. I wonder if this is running and changing things Chris On 14/05/19 8:39 am, TCC_Beth wrote:
Yes, it is odd! The only thing I can think of that I know was changed was that we added some new patron categories. But I remember seeing this even before we did that. So I am stumped!
I actually don't know if this was happening before I started or not. It's possible that it was happening for a while and no one noticed- we have a low circulation rate and most of the people checking things out are students, so it could have gone under the radar for a while.
-- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
I would ask whoever has access to the server to check if there are any cron jobs running to do with patrons. There may be a job running nightly or the like that changes categories, that's where I would start looking. There is a job called j2a.pl that is supposed to change children/juveniles to adults. I wonder if this is running and changing things Chris On 14/05/19 8:39 am, TCC_Beth wrote:
Yes, it is odd! The only thing I can think of that I know was changed was that we added some new patron categories. But I remember seeing this even before we did that. So I am stumped!
I actually don't know if this was happening before I started or not. It's possible that it was happening for a while and no one noticed- we have a low circulation rate and most of the people checking things out are students, so it could have gone under the radar for a while.
-- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Thanks Chris. I will ask our IT folks to look into potential cron job interference. -- Sent from: http://koha.1045719.n5.nabble.com/Koha-general-f3047918.html
participants (2)
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Chris Cormack -
TCC_Beth