[koha] Koha and opac not loading
Hello team, My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message. What could be wrong? The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical Please assist Warm regards James
You've probably tried all this and I'm explaining the obvious and this is all based on Ubuntu, but...: Can you ping the server? (command is "ping" plus the ip address or domain name. Hit CTRL-C to stop) . No response means the server can't be reached. Reboot the server. That works more often than one might think. Can you log into the server directly? Has the server filled up with logs and other files? If you can get to the server's command line, try going to the root directory and typing "ncdu". (You may have to install it with "sudo apt install ncdu" which won't work if there's no space left at all.) NCDU tells you the space used in each directory. It's not always accurate, but it's a start. Clearly I suspect the server, but can you connect to sites other than your Koha instance with your computer? Maybe a mouse chewed through your network cable. I hear they're yummy! Good luck! Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org Suddenly virologists are cool. This is a bad sign. --Paul Offit -----Original Message----- From: Koha <koha-bounces@lists.katipo.co.nz> On Behalf Of muiru james Sent: Thursday, October 15, 2020 6:46 AM To: koha <koha@lists.katipo.co.nz> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading ** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. Hello team, My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message. What could be wrong? The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical Please assist Warm regards James _______________________________________________ Koha mailing list https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e= Koha@lists.katipo.co.nz Unsubscribe: https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e= ---------------------------------------------------------------------- MedStar Health is a not-for-profit, integrated healthcare delivery system, the largest in Maryland and the Washington, D.C., region. Nationally recognized for clinical quality in heart, orthopedics, cancer and GI. IMPORTANT: This e-mail (including any attachments) may contain information that is private, confidential, or protected by attorney-client or other privilege. If you received this e-mail in error, please delete it from your system without copying it and notify sender by reply e-mail, so that our records can be corrected... Thank you. Help conserve valuable resources - only print this email if necessary.
Hey King Fred, I have tried afew things like rebooting the server and restarting apache which have not worked. I can ping the server and log in directly and access other sites. I'll try the ncdu. I wonder if its space issues with my 1TB internal storage showing its 35GB full. Any other pointers towards a solution will be most appreciated. Regards James On Thu, Oct 15, 2020, 17:38 King, Fred <Fred.King@medstar.net> wrote:
You've probably tried all this and I'm explaining the obvious and this is all based on Ubuntu, but...:
Can you ping the server? (command is "ping" plus the ip address or domain name. Hit CTRL-C to stop) . No response means the server can't be reached. Reboot the server. That works more often than one might think. Can you log into the server directly? Has the server filled up with logs and other files? If you can get to the server's command line, try going to the root directory and typing "ncdu". (You may have to install it with "sudo apt install ncdu" which won't work if there's no space left at all.) NCDU tells you the space used in each directory. It's not always accurate, but it's a start.
Clearly I suspect the server, but can you connect to sites other than your Koha instance with your computer? Maybe a mouse chewed through your network cable. I hear they're yummy!
Good luck!
Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org
Suddenly virologists are cool. This is a bad sign. --Paul Offit
-----Original Message----- From: Koha <koha-bounces@lists.katipo.co.nz> On Behalf Of muiru james Sent: Thursday, October 15, 2020 6:46 AM To: koha <koha@lists.katipo.co.nz> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading
** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
Hello team,
My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message.
What could be wrong?
The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical
Please assist
Warm regards James _______________________________________________
Koha mailing list https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e= Koha@lists.katipo.co.nz Unsubscribe: https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e=
---------------------------------------------------------------------- MedStar Health is a not-for-profit, integrated healthcare delivery system, the largest in Maryland and the Washington, D.C., region. Nationally recognized for clinical quality in heart, orthopedics, cancer and GI.
IMPORTANT: This e-mail (including any attachments) may contain information that is private, confidential, or protected by attorney-client or other privilege. If you received this e-mail in error, please delete it from your system without copying it and notify sender by reply e-mail, so that our records can be corrected... Thank you.
Help conserve valuable resources - only print this email if necessary.
Well, over on MEDLIB-L (the medical librarians’ listserv) we’d probably blame it on a squirrel. I’m afraid I’m out of ideas. Esteemed colleagues, any ideas? Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net<mailto:fred.king@medstar.net> 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org Suddenly virologists are cool. This is a bad sign. --Paul Offit From: muiru james <muirunyeri@gmail.com> Sent: Thursday, October 15, 2020 12:52 PM To: King, Fred <Fred.King@Medstar.net> Cc: koha <koha@lists.katipo.co.nz> Subject: Re: [EXTERNAL] [Koha] [koha] Koha and opac not loading ** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. Hey King Fred, I have tried afew things like rebooting the server and restarting apache which have not worked. I can ping the server and log in directly and access other sites. I'll try the ncdu. I wonder if its space issues with my 1TB internal storage showing its 35GB full. Any other pointers towards a solution will be most appreciated. Regards James On Thu, Oct 15, 2020, 17:38 King, Fred <Fred.King@medstar.net<mailto:Fred.King@medstar.net>> wrote: You've probably tried all this and I'm explaining the obvious and this is all based on Ubuntu, but...: Can you ping the server? (command is "ping" plus the ip address or domain name. Hit CTRL-C to stop) . No response means the server can't be reached. Reboot the server. That works more often than one might think. Can you log into the server directly? Has the server filled up with logs and other files? If you can get to the server's command line, try going to the root directory and typing "ncdu". (You may have to install it with "sudo apt install ncdu" which won't work if there's no space left at all.) NCDU tells you the space used in each directory. It's not always accurate, but it's a start. Clearly I suspect the server, but can you connect to sites other than your Koha instance with your computer? Maybe a mouse chewed through your network cable. I hear they're yummy! Good luck! Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net<mailto:fred.king@medstar.net> 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__medstarauthors.org&d=DwMFaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=JGKGivsAGDJdj3uLDfl91JnE3J47a17Y-nZ-OZBJD98&s=MxZXgAiYhNuGIJmjc7nWOwDlD_FxWKs1zA1EywkawUE&e=> Suddenly virologists are cool. This is a bad sign. --Paul Offit -----Original Message----- From: Koha <koha-bounces@lists.katipo.co.nz<mailto:koha-bounces@lists.katipo.co.nz>> On Behalf Of muiru james Sent: Thursday, October 15, 2020 6:46 AM To: koha <koha@lists.katipo.co.nz<mailto:koha@lists.katipo.co.nz>> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading ** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. Hello team, My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message. What could be wrong? The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical Please assist Warm regards James _______________________________________________ Koha mailing list https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e= Koha@lists.katipo.co.nz<mailto:Koha@lists.katipo.co.nz> Unsubscribe: https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e= ---------------------------------------------------------------------- MedStar Health is a not-for-profit, integrated healthcare delivery system, the largest in Maryland and the Washington, D.C., region. Nationally recognized for clinical quality in heart, orthopedics, cancer and GI. IMPORTANT: This e-mail (including any attachments) may contain information that is private, confidential, or protected by attorney-client or other privilege. If you received this e-mail in error, please delete it from your system without copying it and notify sender by reply e-mail, so that our records can be corrected... Thank you. Help conserve valuable resources - only print this email if necessary.
Hi James, Individually check and ascertain whether apache, mysql / mariadb, memcached services are working ok. Also check if plack is working if you have it enabled. Once you have made sure these are working, I would suggest the you check the logs. The opac and intranet error logs should have something useful in them, if you are trying to hit them and getting nothing in response. I would also check the iptables rules in place as well as any firewall you may have at your place. Hope this helps Indranil. On Thu, 15 Oct, 2020, 10:33 pm King, Fred, <Fred.King@medstar.net> wrote:
Well, over on MEDLIB-L (the medical librarians’ listserv) we’d probably blame it on a squirrel. I’m afraid I’m out of ideas.
Esteemed colleagues, any ideas?
Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net<mailto:fred.king@medstar.net> 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org
Suddenly virologists are cool. This is a bad sign. --Paul Offit
From: muiru james <muirunyeri@gmail.com> Sent: Thursday, October 15, 2020 12:52 PM To: King, Fred <Fred.King@Medstar.net> Cc: koha <koha@lists.katipo.co.nz> Subject: Re: [EXTERNAL] [Koha] [koha] Koha and opac not loading
** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. Hey King Fred,
I have tried afew things like rebooting the server and restarting apache which have not worked.
I can ping the server and log in directly and access other sites. I'll try the ncdu. I wonder if its space issues with my 1TB internal storage showing its 35GB full.
Any other pointers towards a solution will be most appreciated.
Regards James
On Thu, Oct 15, 2020, 17:38 King, Fred <Fred.King@medstar.net<mailto: Fred.King@medstar.net>> wrote: You've probably tried all this and I'm explaining the obvious and this is all based on Ubuntu, but...:
Can you ping the server? (command is "ping" plus the ip address or domain name. Hit CTRL-C to stop) . No response means the server can't be reached. Reboot the server. That works more often than one might think. Can you log into the server directly? Has the server filled up with logs and other files? If you can get to the server's command line, try going to the root directory and typing "ncdu". (You may have to install it with "sudo apt install ncdu" which won't work if there's no space left at all.) NCDU tells you the space used in each directory. It's not always accurate, but it's a start.
Clearly I suspect the server, but can you connect to sites other than your Koha instance with your computer? Maybe a mouse chewed through your network cable. I hear they're yummy!
Good luck!
Fred King, MSLS, AHIP Medical Librarian, MedStar Washington Hospital Center fred.king@medstar.net<mailto:fred.king@medstar.net> 202-877-6670 ORCID 0000-0001-5266-0279 MedStar Authors Catalog: http://medstarauthors.org<; https://urldefense.proofpoint.com/v2/url?u=http-3A__medstarauthors.org&d=DwMFaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=JGKGivsAGDJdj3uLDfl91JnE3J47a17Y-nZ-OZBJD98&s=MxZXgAiYhNuGIJmjc7nWOwDlD_FxWKs1zA1EywkawUE&e=
Suddenly virologists are cool. This is a bad sign. --Paul Offit
-----Original Message----- From: Koha <koha-bounces@lists.katipo.co.nz<mailto: koha-bounces@lists.katipo.co.nz>> On Behalf Of muiru james Sent: Thursday, October 15, 2020 6:46 AM To: koha <koha@lists.katipo.co.nz<mailto:koha@lists.katipo.co.nz>> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading
** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
Hello team,
My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message.
What could be wrong?
The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical
Please assist
Warm regards James _______________________________________________
Koha mailing list https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e= Koha@lists.katipo.co.nz<mailto:Koha@lists.katipo.co.nz> Unsubscribe: https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e=
---------------------------------------------------------------------- MedStar Health is a not-for-profit, integrated healthcare delivery system, the largest in Maryland and the Washington, D.C., region. Nationally recognized for clinical quality in heart, orthopedics, cancer and GI.
IMPORTANT: This e-mail (including any attachments) may contain information that is private, confidential, or protected by attorney-client or other privilege. If you received this e-mail in error, please delete it from your system without copying it and notify sender by reply e-mail, so that our records can be corrected... Thank you.
Help conserve valuable resources - only print this email if necessary.
_______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
participants (3)
-
Indranil Das Gupta -
King, Fred -
muiru james